I just wanted to order refill bottle. The toggle with the counts doesn't reset when you switch from medium to large so it took me several tries and triple checking to make sure that I didn't mess up the order. When the cart pulled up, the images for all of one size bottle where the same color, even though I had order several different colors and the descriptions were correct. Again, it just took way longer than it should have and I was second guessing where I should have been able to complete my order easily. I'm excited about the product, but at least some aspects of the website need a little work.
Response from Cabinet HealthJun 19, 2023
Hi there! Thanks so much for sharing your feedback here! The website is intended to be able to purchase a minimum of 3 empty bottles per size. We are accepting all feedback on this process as it was just recently launched and as a customer-first business, we really appreciate your recommendation as it helps us ensure we are providing customers with exactly what they need.
MJ
Mrs J.
I wanted to bundle an order but it…
I wanted to bundle an order but it immediately went to shipping. Plus the shipping costs???
Response from Cabinet HealthJun 13, 2023
Hi Jeanmarie! I am very sorry for the trouble you had with your order. I do see that you made a prescription order. If you would like to add additional prescriptions to your order, please send us an email at [email protected] with your additional medications and we will be happy to add them to your order with no additional shipping fees! Thank you for your patience as we make updates to our website to make it possible to checkout with multiple prescriptions at a time.
SA
SaritaK
missing 1/2 my order
Update #2 finally received remaining order but company had to place a replacement. 3rd box was never delivered & stuck in transit. Was still missing one product but they sent it out immediately. So far happy with the product itself, although I wish it was an option to order blank caps of any color and the possibility to order just the magnetic tops identifying whatever products you prefer to put into the empty bottles.
Update #1: changed to 2-star review. On 6/7/23 the company did reach out, apologized & offered a 20% discount on 2 future orders. They also provided 3 separate tracking numbers, (whenever I was only given 1 tracking number to begin with). However, nowhere was it indicated my order would be divided - my account states my order was delivered in full and I even received a confirmation email stating delivery was complete, except it’s been 9 days and I’m still missing an entire box… 5 days after receiving 1/2 my order, the 3rd box is still stuck in transit. Confused why my order was split at all? Plenty of room in 1st box for all items - serious waste of packaging materials & resources for a company claiming to be “sustainable, cutting down on plastic waste” and “carbon neutral shipping (3-7 days)”. So far needing work on quality control, and reduction of packaging, plus correcting communication errors with customers, accurate account updates, tracking and shipping issues.
6/5/23 1-star review. Missing 9 items from my order & was given 3 items I did not order. How do you mess up THIS badly? 1st time customer & probably won’t order again. It’s been two days & I haven’t heard back yet. So far NOT impressed. Placed order on 5/31/23, received 1/2 order on 6/4/23.
Response from Cabinet HealthJun 8, 2023
Hi there! We’re so sorry to hear about your order experience. This is absolutely not the experience we want for our Cabinet Community. Our Customer Care Team has responded to your email with information on your order and to get the issue fixed for you! They've also sent along a discount code to use on your next orders. We know we can't take back this disappointing experience, but truly hope we can make it up to you in the future!
CU
customer
being that I wait till the last minute…
being that I wait till the last minute to get my RX filled this would not work for me all the time...also I didnt get my bottle when I got my meds
Response from Cabinet HealthMay 29, 2023
Hi there! Thank you for your review! Refills can be easily requested right from the website at anytime, or our pharmacist can send you an invoice so it is not forgotten about! Also, our Rx Welcome Kits, which include your bottle and custom magnetic label, are shipped separately from your medication. The customization of the label is what takes us a bit longer to complete so that is why the bottle has not arrived yet, but don't worry, it is on its way! We hope this is helpful information and if you need anything at all, please let us know! We are always happy to help!
AR
Alex R.
Dislikes
Dislikes: Can't order more than one prescription at first. Can't combine prescription and OTC purchase. Cart v. cabinet is confusing. Have to go through questionnaire multiple times to learn about RX process and to finalize it. Couldn't use welcome code for RX. Wish ibuprofen was available. Wish the pharmacy took insurance.
AR
Anita R.
Love being able to get OTC meds in a…
Love being able to get OTC meds in a sustainable way. However, I haven't been able to reorder refills for a while for my most commonly used meds. As a result, I had to purchase the bottle with the meds again to get them before I ran out of them. To be fair, the bottle is the bigger size though I would have been fine with using what I have already. And, since I didn't need anything else, I had to pay 9.99 for shipping, making the overall cost more than what it would have cost to buy locally in a bottle I also don't need.
CL
Carol L.
I ordered 3 little shark packs because…
I ordered 3 little shark packs because they had the three different types that I wanted in the picture. To my surprise, all three in the collection were one kind for sinuses.
SJ
Sheryl J.
Great idea
Great idea, love the item, just very difficult to open containers for me.
Response from Cabinet HealthMar 16, 2023
Thank you so much for supporting our mission to eliminate single-use plastic from medicine and for sharing your honest feedback. When our team was first developing these bottles, we wanted to ensure that the caps were child-resistant. As part of our child-resistance certification, we made the caps quite tight, which we recognize presents a challenge to some. After receiving some mindful feedback from our community like yourself, our team is currently evaluating if they can be "loosened" at all to ensure everyone even those with arthritis or a disability can easily open the bottle.