Cabinet HealthReviews of cabinethealth.com

Response from Cabinet HealthAug 1, 2023

Hi Katie, we sincerely apologize for the inconvenience you faced with your recent Rx order. At Cabinet Health, we are committed to providing exceptional service and we deeply regret that your experience fell short of expectations. To be transparent, the high demand in the Cabinet Rx program caught us off guard, leading to unforeseen delays. To address the issue and enhance the program's efficiency, we have recently strengthened our team with additional staff members. This measure will enable us to expedite the prescription process, guaranteeing a faster and smoother service moving forward. Once again, we apologize for any inconvenience you may have experienced, and we genuinely appreciate your understanding and patience. Your satisfaction remains our top priority. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team at [email protected]!

Response from Cabinet HealthJul 28, 2023

Hi Michele! We are very sorry for this experience with our Rx program. We also believe our messages may be going into your spam folder as we have sent three replies to your email, so just be sure to check in there if you haven't already as we had sent important information regarding your medication! Again, we apologize for this experience and we hope to make it up to you going forward!

Response from Cabinet HealthJul 20, 2023

Hi Marion! We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. Our customer care team has reached out to you via email to collect additional information as we’d appreciate the opportunity to look into this further. We know we can't take back this disappointing experience, but hope it shows that we are accountable for our service and sincerely want to make things right.

Response from Cabinet HealthJun 12, 2023

Hi Diana! I am very sorry for any confusion but appreciate your patience with your order. I looked into your account and confirmed that the order has now been delivered and that you had reached out to let us know that it has been delivered as well! Thank you for that. If you have any questions, please let us know! Thank you for being a customer!

Response from Cabinet HealthJun 5, 2023

Hi Patricia! We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. Our customer care team has reached out to you via email this morning to help make things right including a refund and an offer for free shipping on your next order, should you choose to shop with us again in the future. We know we can't take back this disappointing experience, but hope it shows that we are accountable for our service and sincerely want to make things right. Also, yes, you can purchase additional empty bottles by going here: https://cabinethealth.com/products/refillable-medicine-bottle or going to our website, hovering over "Shop" in the top left corner and selecting Glass Bottles. I hope this is helpful!

Response from Cabinet HealthMay 26, 2023

Hi Sarah! We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. However, we appreciate the feedback! We're working on a compostable envelope mailer, right now we're using a box because it's important to get meds to customers undamaged. The glass jar gets personalized at a separate facility but we're working on getting these to shipped together. I know our pharmacist has reached out to you directly via email regarding this situation. We know we can't take back this disappointing experience, but also hope it shows that we are accountable for our service and sincerely want to make things right.

Response from Cabinet HealthMay 16, 2023

We’re so sorry to hear about your recent order experience and appreciate you bringing it to our attention. This is definitely not the experience we want for our Cabinet community. We went to email you for a resolution but it looks like our customer care team has taken care of you via email this morning but if there is anything in addition we can do to help, please let us know! We know we can't take back this disappointing experience, but hope it shows that we are accountable for our service and sincerely want to make things right.