CabinetgiantReviews of cabinetgiant.com

While I love the overall finished product, it's solid, works as described and is beautiful, I had to give it 3 stars because of the complexity of putting it together and the lack of instructions showing you how to do so. All on 1 sheet of paper, there were a few pictures (some included 2 and 3 drawer diagrams) and a listing of what came with the product. For something that was supposed to take 15 minutes to put together, took days and someone else had to finish it. Nothing was indicated on the instruction sheet where any of the 12, 12 and 27 amounts of different size screws were supposed to go and was very limited on the placing of each piece. While the pieces were being pieced together, some of the pre-set connectors were popping out and had to be glued back in place, being they were now stripped. Not everyone is a cabinetmaker, carpenter or craftsmen who would normally know how to put this together.

It was so close to being a perfect experience. Once unpacked, one of three cabinets was cracked.

Although these are exceptional cabinets, we had several damaged cabinets during transit. Cabinet Giant replaced those immediately. If I had to purchase cabinets again, Cabinet Giant is where I would get them! We are so looking forward to installing them next week.

These cabinet are nice to a point, but they are a laminate, I thought they were painted. I also thought they were assembled using a camlock system, but mine are not, they are a retention clip and screw. Several of the clip's screws were loose, and many were out of alignment. I also have had some of the plywood separate at the plys, to which I have glued them back together, but has delayed to the assembly time by a day on each piece to allow curing time for the glue. There have also been some surface defects in the face of the cabinets. Some I have been able to fill in using the provided 'crayon', but some are just to large an area to cover without it being obvious that it has tried to be repaired. Also, several of the drawer fronts have not lined up on cabinets with multiple drawers, so I had to change the position of them. Since I have cabinetry building experience, these are easy fixes for me, just time consuming. There is one exception, and I haven't called back to see what my options are, but I needed a double oven cabinet and my product only comes in single. Supposedly its an easy conversion by removing a couple of the drawers. However, the dimensions do not work out that way and I may have to have a piece of facia made to cover a gap under the ovens and above the bottom drawer. All that being said, the price I paid was reasonable compared to custom built, and I do like the soft close function of the doors and drawers. That hardware is heavy duty and should last. And the ordering process was relatively smooth, the sales girl was very nice and somewhat informative, and it also worked out that there is a local warehouse so I saved on shipping and delivery hassles by picking them up myself. However, all being said,

I should have guessed when the first time I talked to Jennifer, her telling me that perhaps Cabinet Giant wasn't for me, when I was simply asking normal consumer questions, that she was right. Figuring everyone could have a bad day, I worked with someone else when I called. She was helpful but told me if I saw the cabinet listed online it meant it was in stock. It wasn't. We received all but one cabinet. That cabinet arrived a MONTH later. A MONTH. My crew was only available on Friday nights and Saturdays and had other projects to complete. Fortunately THEY were kind enough to work late on Wednesday night before Thanksgiving to install the cabinet and finally the crown molding that I initially ordered so my wife was happy about that. But the agita, and the delay on other items that needed to be done made this experience a little less than stellar. The product itself was okay. You'll see similar cabinets, likely by the same Chinese maker on Flip or Flop. Reasonably priced and frankly I like them. Cabinet Giants, were more like Cabinet Dwarfs regarding the service. Oh yes. Forgot to mention that they promised the product before the end of October which was acceptable. Sadly, the product coming from China wasn't available and not delivered until the Friday before Thanksgiving. If I order from them again, and I suggest you do the same, I'd call and double-check to be sure the product is in fact in stock. If it is, frankly Cabinet Giants is great!!! And on subsequent calls so was Jennifer on the times she was the only one available. The cabinets are easy to build and I frankly am the poster child for, you shouldn't build this yourself...yet I did construct ONE, the last one, and it was super simple. All that said, I would still recommend Cabinet Giants, just follow my caviat.

The cabinets are not bad if you receive it in a good shape after shipping. I received some of mine were broken during the shipping! The shipping company they are dealing with is so bad and they don't care about the products. If you want to order from this companey try to pick up your order your self. DON'T TRUST THE SHIPPING COMPANY!!!

Cabinets are beautiful now that they've been assembled and installed. But I have to say that the assembly instructions were HORRIBLE. Would it have killed you to add a second page? Maybe with some actual words? And some drawings that even remotely looked like the parts in the boxes? Remember, when you're selling items like these to the general public, many of us haven't assembled cabinetry before. You can't assume we're all carpenters.

I ordered 5 sample cabinet doors with the understanding I would get a "full refund" according to the FAQ on the website. The doors arrived on time and were of good quality. When I tried to return the doors for a "full refund" I was told I had to pay the shipping costs myself, this amounted to $40 and this cost would not be refunded. I begrudgingly paid the shipping costs and are now waiting for the "full refund" of the cabinet doors.