Mary L B.
your cabinets suck
really................assemble yourself cabinets with instructions that are incomplete and unreadable. Cheap parts, and extra parts, and bad worksmanship. I will never,ever, ever recomend your compay to another person. Besides having cheap knockoffs that are impossible to assemble, you dont even have any customer service ethics. You give a customer 45 days from purchase to return items that cost a fortune to ship out and impossible to return. Your company is more of a headache than an unscrupulous contractor. Your product makes cabinets from Ikeas look like a trip to Disneyland. I will spread far and wide the experience I had with this company. You dont even rate one star.
Response from CabinetgiantNov 10, 2014
Mary, We're really sorry to hear you had a bad experience. Our site has great assembly instructions, and many of our customers (many that have rated us right here actually) have found those instructions to make the assembly process a snap. We're not sure what you think our cabinets are knocking off, we've designed everything about them from the ground up. Return shipping can be expensive, you're right about that. That's actually why we offer things like our free design help, in an effort to make sure you're getting the correct parts that you need, reducing the risk of having to return something to us. That's also why we encourage you to get a sample door of the cabinets you're interested in. We actually pick up a lot of customers who have previously used Ikea for cabinets, and they by and large all think our product is infinitely easier to assemble, and because we're using an all-wood box, the quality improvements speak for themselves over Ikea's design. Our records show that you asked for info on returning the cabinets, and we promptly supplied you with it. We wish you would have shot us a phone call or something before leaving this review. We like happy customers, and try our best to get everyone into the happy side of the spectrum. Anyways, We hope you have better luck in life and with regards to cabinetry from this point forward.