Suzanna H.
After three months of care
After three months of care, I have no positive side effects and I’m still dealing with negative side effects like extra tender breasts and joint pain (I did not have joint pain before started these medications). I’ve had three two doctors and one sub doctor when the first was on vacation and I don’t feel like any of them actually read the messages or my concerns. They respond as little and as short as possible to get paid, I don’t feel as if they care. I tried to joint the Winona community, and my post wasn’t approved because it wasn’t a positive experience I was sharing. I was told I’d have a discount added to my account, and I confirmed it with the care team before refills were charged, and it still wasn’t applied on all my refills , so I had to message again about it. I’ve just had an overall negative experience with Winona and hrt.
Response from By WinonaSep 11, 2026
We are truly sorry to hear about your negative experience over the past three months. This is absolutely not the standard of care we want our patients to receive. We completely understand that menopause symptoms can be deeply challenging, and we sincerely apologize that you are still seeking relief despite beginning Hormone Replacement Therapy (HRT). Every body responds uniquely to treatment, and it can often take time to find the exact balance needed for full and lasting comfort. We highly encourage you to connect with your provider through the patient portal to share how you are feeling, as they can readily explore solutions or adjust your dosage to better support you. You can easily message your doctor directly at https://app.bywinona.com/messages/doctor, and please know our team remains firmly committed to guiding you through this journey. We also appreciate the opportunity to clarify the concerns regarding your community post and recent billing. Our community platform operates under specific guidelines to maintain a supportive environment, which is why your post was not approved. Regarding the discount, it was successfully applied to your initial prescription; however, since our system limits discounts to a single prescription, we proactively issued a courtesy 20% refund for your additional prescriptions to honor your request. While this is an exception to our standard policy, we wanted to ensure you felt supported. To make sure all your concerns are fully resolved, a member of our team has personally reached out to you via email. Your experience is incredibly important to us, and we are dedicated to providing you with a much better, more seamless experience moving forward.