By WinonaReviews of bywinona.com

When I first reached out in October I was told by one of your doctors that using your BHRT would not have an interaction with my levothyroxine (I had a TT in 2021 due to thyroid cancer).it had a huge effect and caused severe side effects that my endocrinologist explained to me. If your doctors are getting a commission for signing people up, you are potentially harming people!

Winona has been a great experience. They are up to date, evidence based, and the providers have been great. Women should not have to go through awful experiences to get what they deserve in the world of hormone replacement therapy-so, Thank You!

Great product, never felt better! Easy process and professional experience.

This process has been so smooth and helpful. I was experiencing VERY irregular periods and the treatment corrected that immediately.

So far I am feeling better than I have in a long time… I thought it was my autoimmune condition that caused a lot of what was happening and it turned out it was a combination of it and menopause. Now im feeling so much better physically and mentally.

I started using ByWinona for HRT and initially found the onboarding process to be smooth and user-friendly. Receiving my first two shipments was straightforward, and everything seemed to be on track. However, I’ve since encountered significant issues that have made me reevaluate my experience with the company. One of the first red flags was the communication with my doctor. While it’s understandable that online platforms can have delays, waiting three or more days for a response—often late in the evening my time—felt unnecessarily long and left me feeling unsupported. The situation became worse when I needed adjustments to my dosage. Ensuring patients have the correct dose and sufficient medication is critical, yet things began to fall through the cracks. I discussed with my doctor about increasing the dosage before my next shipment would be sent (4-5 days before). After the dose increase was confirmed, & my shipment arrived, I noticed that it was still at the previous dosing—my doctor said she didn’t have the time yet to change my dose & suggested I simply use three pumps instead of two. I communicated with my doctor that I would keep her posted to let her know how the increase was working. After 10 days, I said it was working really well with no side effects, & asked if I would be sent another bottle so I didn’t run out (I was using more cream with the prior dosing so I would only have about 18-20 days worth instead of the full 30). Needless to say, I was informed that another bottle would be an “early” refill, meaning I’d have to pay full price. Of course I had no choice but to oblige, as going without HRT after being on it for nearly 3 months is not medically recommended. Without my knowledge or consent, my prescription was switched from a 1-month subscription to a 3-month plan, requiring a higher upfront payment. This change was both unexpected and unacceptable. Additionally, there were issues with my latest shipment. Although the prescription was marked as shipped on 01/18/2025, I didn’t receive tracking information until 01/20/2025—after I raised concerns with patient care. It was only then I discovered that the shipping label had just been created, meaning the delay could have been avoided with better communication and operational oversight. As a result, I’ll be without my HRT cream for four-five days, which has already led to negative side effects from being without it for just 36 hours. This kind of lapse is not only disappointing but also dangerous for patients relying on HRT. Ensuring patients receive their medication on time is a basic and essential aspect of care, especially given the serious side effects that can arise from missed doses. While the HRT itself has been beneficial, these communication oversights and operational inefficiencies have eroded my trust in ByWinona. For a service that requires out-of-pocket payments, I expected far better care and accountability. I finally secured an appointment with an in-person doctor next month to explore HRT options covered by insurance, as this experience has left me questioning whether ByWinona’s service is worth the cost. I hope the company addresses these critical gaps in communication, patient care, and shipping logistics to prevent others from having similar experiences. Patients deserve timely responses, transparency, and confidence that they’ll never be without their prescribed medication.

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A friend recommended Winona to me and I'm so glad she did. I was having weird joint pain, itchy ears, and other random things that I didn't know were associated with perimenopause. Since starting on the medications from Winona, my quality of life is much better.