Suzanne C.
Would like a notification of it… review
Would like a notification of it upcoming prescription fill and charge prior to it being done. I was told this was not possible. The problem with this, is that I’m not ready for the new prescription yet. I’ve not even come closer to running out of the previous, so they’re coming too soon. It’d be easier to manage if I was notified before it was processed.
Response from By WinonaJun 23, 2025
We appreciate your feedback, Suzanne, and we understand your need for notifications about upcoming prescription refills and charges, especially when you're not ready for them. HRT works best if taken consistently over time each day, and refills are processed every 28 or 84 days, depending on if you have a monthly supply or a 3 month supply of medication. While we cannot notify each patient ahead of time of each upcoming refill, we do offer many ways to manage your subscription. As one of our representatives explained in our previous message to you, all future refill dates can be located in your patient portal under the TREATMENT tab. Knowing the future refill date can help you gauge your existing supply and if you need to pause. Here is the link again to view and manage your refills: https://app.bywinona.com/treatment You also have the ability to pause any refill in your portal for 30, 60, or 90 days if you are not ready to receive one. Please go to your account settings here: https://app.bywinona.com/account-settings. Please click on "Your Account" under your name at the top right-hand side of the page. Then click "Edit" at the top of the next page. Please scroll down to the bottom of the page and click the "Cancel Subscription" button. Once you click that button, you will be given the option to pause your subscriptions for up to 90 days. Our patient care representative are also available around the clock if you need assistance to manage a refill. We are always happy to help! Additionally, we do send an email confirmation each time a refill is processed and charged in case you forget to pause or cancel a refill and you meant to. The confirmation directs patients to message us within 24 hours if they need to cancel, pause, or edit the order. We hope that helps to assure you that your refills can be easily managed anytime you need to reschedule. We're here to support you, so please let us know if there is anything else that we can help you with. :)