V.
Please commit to a date for charges.
I’m charged a different day/time of the month each month. The 23rd, the 21st, the 14th, the 12th, the 7th… and no idea when next month’s charge will be. I also requested female Dr’s only bc I have not had a good experience otherwise. No complaints on the actual product.
Response from By WinonaJul 7, 2025
We're so glad to hear you're happy with the product and appreciate your feedback about the timing of charges. To help prevent any lapse in treatment, 30-day prescriptions are processed every 28 days and 90-day prescriptions every 84 days. This ensures your medication arrives consistently and on time, though it can make charge dates vary slightly from month to month. We also want you to feel completely comfortable with your care team. While we do our best to accommodate provider preferences, we also want to express that all of our doctors, both female and male, are highly trained, compassionate professionals with deep experience in women’s health and hormone therapy. Many of our patients have had great outcomes with all of our doctors, and we’re proud of the thoughtful, respectful care each one offers. If you would prefer a female provider, please reach out to our patient care team, and if available, we are happy to honor that request Thank you again for sharing your experience. We’re here to support you.