G.H.
Good and bad, but ultimately a frustrating experience.
While I appreciate the ease with which I was able to obtain my much-needed medication, I did ask for a dosage increase and did not receive it when my refill was made after the first 90 days. I see that some weeks prior to that refill date, there was a message notification on the Winona site asking me to follow up re: how my treatment was going, but I missed that notification. Further notification would have been appreciated. In particular, I am thinking of a text message linking me to the survey so that I might request (or, rather AGAIN request, as I had already asked for it) a higher dosage. I asked once via the message portal and was told to wait, then missed that notification because I didn't log in to the Winona website itself and see it, and now I have to wait another 3 months and hope I don't miss the next notification, all the while the treatment I am receiving is not adequate and I feel no better. Feeling very frustrated with the situation and looking at other providers.
Response from By WinonaSep 18, 2025
Thank you for sharing your feedback. I’m so sorry to hear about the frustration you’ve experienced with your dosage adjustment and communication around your refill. We never want our patients to feel unheard or unsupported. We understand how frustrating it can feel when progress doesn’t happen as quickly as hoped. While adjustments can certainly be made, it can often take up to 90 days to fully feel the effects of treatment. We encourage you to reach out to your prescribing doctor through your patient portal so they can review your progress and make any needed adjustments. We’re here to support you every step of the way.