By WinonaReviews of bywinona.com

Response from By WinonaMar 24, 2026

Thank you for your feedback. We take all concerns regarding billing and patient care very seriously. Since HRT works most effectively when taken consistently, refills are automatically shipped at the appropriate interval—either monthly or every three months, depending on the selected treatment plan. Please note that we do not charge for a full year of medication upfront or in advance. We apologize for any frustration, but because our products are customized prescription medications, we are unable to accept returns or offer refunds once the medication has been dispensed and shipped. This policy is in line with standard pharmacy procedures. We are committed to transparency and would be happy to review your shipment history and billing with you directly. You may message our patient care team at [email protected] so we can address any additional questions or concerns for you. We're happy to assist. :)

Response from By WinonaMar 24, 2026

We truly appreciate your feedback. Providing thorough, clear communication is a top priority for our team, and we’re glad we could address all of your questions effectively. Thank you for choosing Winona!

Response from By WinonaMar 24, 2026

Thank you for sharing your feedback! We’re so glad to hear that you’re seeing great results from your treatment and that our service has met your expectations. We truly appreciate your support. We understand that cost can be a concern, especially without insurance, and we appreciate you letting us know. We understand that the cost of personalized treatment may seem expensive, but we strive to provide the best possible and affordable care for our patients. By offering fully-personalized treatment options, without the need for in-person visits, we aim to make the process as convenient and efficient as possible without a doctor's visit fee or copay. Additionally, we provide complimentary delivery of your treatments directly to your door, which eliminates the need for additional transportation and shipping costs to you. When compared to other products on the market, we believe that our treatment options are cost-effective while also being highly efficacious and safe. We are always here to assist you and answer any questions you may have.

Response from By WinonaMar 23, 2026

Thank you so much for taking the time to share your experience - we truly value your feedback. We’re sorry to hear that you experienced a yeast infection while using the vaginal estrogen cream. We understand how frustrating it can be when a treatment does not go as hoped. As our products are customized prescription medications, we’re unable to accept returns or offer refunds once a medication has been shipped from our pharmacy. This aligns with standard pharmacy practice, and in situations like this, the associated cost would be required for a new prescription - similar to what would be expected at a local pharmacy or clinic. We genuinely appreciate you sharing your perspective and wish you the very best on your HRT journey!

Response from By WinonaMar 23, 2026

Thank you so much for your kind words! We’re thrilled to hear that your experience with Winona has been easy and that our communication has met your expectations. We’re especially happy to hear you’re feeling fantastic after 5 months of treatment — that’s exactly what we hope for! We truly appreciate you recommending us to your friends!

Response from By WinonaMar 23, 2026

Thank you so much for sharing your experience! We’re thrilled to hear that your HRT treatment through Winona has had such a positive impact - from increased energy to more stable moods. We’re also glad to know that having direct and easy access to your doctor has been helpful. Your feedback means a lot to us!

Response from By WinonaMar 23, 2026

Thank you so much for sharing your experience! We’re so glad to hear that you’ve found it easy to communicate with your doctor and make treatment adjustments along the way. We’re happy to hear our team has been supportive and helpful - that’s very important to us. It’s especially meaningful to hear the positive impact your treatment has had on your life. We’re so glad you found Winona and look forward to continuing to support you on your HRT journey!

Response from By WinonaMar 23, 2026

Thank you for sharing your experience! We’re so glad to hear that your treatment has been life-changing and that you finally feel like yourself again. It means so much to know that we’ve been able to support you on this journey.