Jaime
The experience has been fine, won't stick with this company though
The experience has been fine. I will probably switch to doing this through my OB once my current prescription runs out honestly. I've expressed concerns with my Winona doctor via the chat and they really have not been helpful and every response I receive feels like a canned response they are required to send, nothing feels helpful. I asked for a video chat and was told that is not an option. I would rather go to my doctor, who once I told her I was working with Winona, that I should have gone to her, so I will do that so I can do real bloodwork and have a conversation with a real person face to face rather than back and forth in a chat.
Response from By WinonaMay 4, 2026
Thank you for sharing your experience, we’re really sorry to hear this is how you’ve been feeling. We understand how important it is to feel heard, supported, and able to have meaningful conversations about your care. It’s completely valid to want more personalized interaction and options like face-to-face or live discussions, especially when working through concerns or adjustments. While many patients find chat-based care convenient, we recognize it doesn’t work the same for everyone, and your feedback about responses feeling impersonal is important and something we take seriously. Thank you again for your honest feedback.