Lash GlowReviews of bylashglow.com

Response from Lash GlowOct 13, 2025

Hey Ulziikhishig, We’re truly sorry to hear that you still haven’t received your package. According to the tracking information, your order was marked as delivered to your mailbox on August 21st. We’ve been in contact several times over the past month and most recently sent you a DM on Instagram on Monday, October 6th, offering two solutions — to either resend your package or issue a full refund. Unfortunately, we didn’t receive a reply after that message, even though it was marked as read. Please know that we always do our best to help our customers and make things right in situations like this. For that reason, we feel this review doesn’t fully reflect the efforts made to resolve your case. If you could please get back to us, we’ll make sure to finalize this for you immediately. Kind regards, Lash Glow Team

Response from Lash GlowOct 12, 2025

Hey Khrystyna, We’re truly sorry to hear that you were disappointed with our lash bond. We completely understand how frustrating it can be when the lashes don’t adhere or last as expected. In most cases, when lashes fall off too quickly, it’s often due to a small step being missed during prep or application. We’d really love the chance to help you get the best results possible! If you could please email us at [email protected], we’d be happy to share some quick tips and a short video tutorial that many of our customers have found super helpful. Love, Lash Glow Team

Response from Lash GlowOct 9, 2025

Hey Melissa, Thank you so much for the love! You're absolutely right that the Wispy lashes need a bit more care when cleaning. The spacing between the lashes make them more delicate than our other styles. The key is being super gentle during the cleaning process. Take your time removing any bond residue, and handle them carefully so the gaps of the lashes stay intact. And regarding your request for the single length strips, we're actually working on producing them right now. Keep an eye on our website and socials for the announcement. Kind regards, Lash Glow Team

Response from Lash GlowOct 1, 2025

Hey Ciara, We're really sorry to hear that you've been disappointed with your lash experience. We totally get how frustrating it must be when the lashes don't last as expected. In most cases, when lashes fall off too quickly, it's often due to a small step being missed during application or preparation. I can see you’ve already left us a review about this same order last month, but we’d really like to resolve it for you. Could you please reach out to our customer service team at [email protected] with your order number? We’ll be happy to guide you through the application steps or arrange a solution. Your experience matters to us, and we want to make sure you feel supported. Kind regards, Lash Glow Team