Anoni M.
Had no complaints until recently
Had no complaints until recently. Customer service is adequate whenever you have simple issues, but that's all I really needed. The website unfortunately experienced a slew of technical issues last week, and I fell victim to that. I couldn't withdraw to valid USDT and USDC addresses (the system was telling me they were invalid addresses) so I thought I'd try converting about $570 worth of stable coin to ETH and proceeded to withdraw most to my wallet using the ERC-20 network. To my horror, during the site's glitching, the system automatically set the withdrawal request to the base network, and my funds were lost. I captured the entire incident and provided screenshots when I replicated the incident with my remaining balance of about $70. The staff have refused to take any accountability for the site's shortcomings, and attempted to gaslight me into thinking I was the one who'd selected the wrong network even after they'd admitted that others have been complaining of the same issue during those 3 days the site was experiencing issues (really fast turnaround....not). Stay far away from this site. I will be closing my account. It's unfortunate that there's very few crypto wallets for someone residing in Canada (Binance and Gate.io are outlawed), but finding at best a site ran by incompetent people, or at worst a rogue site altogether is no solution. I realize I'm not going to get my $570 back, they've made it abundantly clear. I'm just trying to warn others of what could happen to them should they withdraw funds whenever the site is glitching.