Sharon
Correspondence was great
Correspondence was great, i needed to return an item, they made it fool proof and were pleasant along the way

Bydee was born of a love of detail and design at our Founder’s family kitchen bench in her teens. Ever the creative, learning to sew came naturally. “It was my Mum who made sure my sister and I knew how to make our clothes and costumes,” Dessy says.Market-grown and now the head of a close-knit team, Dee's favourite part of the creative process remains all about the detail. Drawing inspiration from her travels, each new collection is designed to transport our Bydee Babes to their dream destination.Dee, known to most as Dessy Hairis, Creative Director and Founder of Bydee, formed the brand in its initial iteration in 2013. Stimulated by a swimwear obsession and her Mediterranean roots, Bydee has evolved from a market stall to an internationally recognised brand.Making the transition to the Sydney market scene once Bydee was born gave Dessy a keen eye for trends and a strong customer base. “In the early days, I would stitch my customers into their pieces while they were standing in front of me. It gave me such great insight into what our customers wanted, from styles through to design details.”Nowadays, Bydee and Dessy have moved on from sleepless nights sewing at a kitchen table to a close-knit team of passionate creatives sharing the same vision and evolving with the brand. Dessy is now lucky enough to travel around the world gathering inspiration and shooting new collections – in essence, living her dream of being the Creative Director for Bydee!
Bydee (bydeeaus.com) has 176 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sharon
Correspondence was great, i needed to return an item, they made it fool proof and were pleasant along the way
Ava J.
Was amazing customer service! Fantastic communication, I felt up to date 100% of the time. Very thorough with looking into my concerns and making sure they got everything right. Resolved the issue without any hesitation. Prolly the best customer service I have ever had.
Danika
I would highly recommend Bydee, I have purchased multiple pieces from them and all items have been incredible quality and so gorgeous and unique. AusPost lost one of my Bydee parcels, and the customer service team sent a replacement which was so thoughtful and appreciated. They were very professional to deal with and I'm grateful for their help
christina A.
Genuinely helpful and practical customer service, clearly people who care about providing not only a great product but great service! Thanks Kim And team.
Leah E.
I had such a positive experience with Bydee’s customer service, especially with Kim. I had a somewhat unusual return situation involving a gifted bikini, and Kim was incredibly kind, patient, responsive, and understanding throughout the entire process. Rather than simply giving me a generic policy response, she took the time to explain my options, checked with her manager, and ultimately helped arrange a one-time exception so I could return the unworn item and receive store credit directly. What stood out most was how genuinely helpful and human the experience felt. Kim communicated clearly, kept me updated, and made what could have been a frustrating situation feel easy and stress free. I already loved Bydee’s products, but this experience made me appreciate the brand even more. Truly exceptional customer service and I went to multiple friends and told them all about why they should buy from Bydee. Would love the opportunity to work with Bydee as I grow in my influencing on Instagram and Tik Tok! @leahege and @leahinhawaii - Thank you, Kim!
Clare B.
Excellent to deal with if needing changes/assistance
Jazmin S.
The bikinis are incredible! The material is great and they are so beautiful, I had to return my top cause I got it in a smaller size and they helped me super fast!
Sydnee N.
They are always helpful and kind. Great company. My favorite