BydeeReviews of bydeeaus.com

Frustrating experience plus faulty item. I placed an order with Bydee earlier this month, the tracking showed it was shipped through DHL, my order was marked delivered for a week, but I couldn’t find it. Turns out it was actually shipped by another company called UBI, who then gave the package to Canada Post. Eventually, I was able to track down the package in my community mailbox, I didn’t think to check there first because it’s only accessible by Canada post which is ran by the country, and DHL only delivered straight to your door. I emailed Bydee before finding it, and they were not helpful and asked for a written confirmation by my local carrier of lost package. Which is unheard of by me Thankfully I located the package by my own efforts after spending hours on the phone with 3 different courier. Sadly the dress I ordered is faulty, the moment I opened the package a piece of lace fabric fell, and the zipper was very stuck because of all the extra thread caught in it, the satin fabric was fraying badly and there was little holes on the seams as a result. I emailed them last week and still have not heard back. The dress quality does not reflect almost $400, over all very frustrating experience. I’d like a solution and a response. Thanks

I ordered a bikini following their sizing chart and was surprised to find everything was pretty small confused as to why since I followed the chart to a T. I read deeper and noticed that their models are not following their actual sizing chart and sizing up. I wrote a review on this and noticed that they're cherry picking only 5 star reviews which seems to go against FTC guidelines. I reached out to see if they could do an exchange because of this misleading sizing issue and it's going to be $9 to ship it both ways for store credit only which is kind of insane. Update: Customer service got back to me and gave me a canned response and have ignored my follow-ups. Second Update: If you try to return one thing out of a bunch, and you use a discount code...they'll reduce your store credit refund by the prorated amount of the code....even that code would've worked anyway without the purchase of that item. I've again reached out again on this and I'm so incredibly infuriated that they've been ignoring me. I've sent 4 emails over the span of 3 days and no one has bothered to respond

I had a terrible experience with this company. I purchased a very expensive bikini which did not fit, and when I sent it back I 1) did not receive any return for the bottoms despite having kept all the labels on and they were in good conditions 2) only received store credit for the top - which is in my opinion absolutely insane for a company charging several 100 dollars for a bikini top. I would never recommend shopping from this company

Such a stupid company to shop from. Their customer service sends these long AI responses that amount to nothing, and they do nothing. Fake AF. Not giving customers refunds should be illegal; at the very least, it's predatory AF. You receive credit back if an item doesn't work out, but you only have limited time before it expires. So if you're looking to get a bathing suit set that fits correctly, you're probably going to have to wait a month. To recap, no refunds, you pay a return fee, and you pay shipping twice for the item you're returning and for the new item. Overall, you're spending over $200 on a top; this does not include the bottom. Why would you support a business like this that's trying to scam its customers? For such a price, they can afford to be decent to their customers who are shelling out a fortune to hit the pool. I would never recommend this company to a friend. It will zap you of your energy. Lastly, they delivered the product to the wrong address, and they refused to take responsibility for it.

I was very disappointed with the return policy. If the bathing suit doesn’t fit or you simply don’t like how it looks on you, you cannot receive a refund. I intentionally ordered several styles so I could compare the fit and keep my favorite, which is a common way to shop for swimwear online. Instead, I was only offered store credit. Be absolutely certain before purchasing, because if it doesn’t work out, you may not be able to get your money back. I found the policy to be very customer-unfriendly and would not purchase from them again.

I bought a dress from Bydee which turned out to be fully see-through. When I requested to exchange/return it, Bydee's customer service was very slow and argued with me about it being see-through. I sent a picture of my hand fully visible through the dress and they insisted it wasn't see through. This took more than 2 weeks of very slow back and forth over email. The dress cost around $300. I bought it as a bridesmaid dress, so it would have been inappropriate. I got tired of arguing with them, so ended up paying for the return. This was my first purchase with Bydee which caused a lot of strain. I will buy my bridesmaid dress from Bill J instead which is better quality and customer service.

I was not able to send the items back because it was sale. That wasn't mentioned when I placed the order. Now I have an expensive bikini that, unfortunately, simply doesn't fit.

Horrible customer service and terrible return policy! I bought two bikini bottoms that were too small. Returned them at my expense and bought correct size. They do not refund you but give you a store credit! They state this in minuscule writings on their website. Extremely dishonest! Buyer beware!