Tirild E.
Good products, bad service
I loved the pattern and was very excited to get my bikini set. However, the sizing was a bit small, so I asked for a return. This would turn into a 1 month long discussion with the service office. They claimed that there were marks on the product, when there was none, and did not accept the return. When I asked to have the products back to inspect them myself, there were still no marks, and the set was unused. The service then replied to me that they had washed the items before sending it back to me. I felt this was a bit weird to do. However, regardless of whether they washed it, or if it was always spotless, the items appeared to be unworn and sellable. Despite this, the service department refused to accept this. Finally, I get to return the items for the second time, and they accept it, and I finally get my store credit to buy another size. In light of this, I also spent 30 more dollars for the shipping back and forth. I do love the products, but the service was just not worth it.
Response from BydeeMar 4, 2024
Hey Tirild, Thank you so very much for taking the time to leave us a review of your experience. This is certainly not the experience we want our customers to have at Bydee and we are so sorry this happened. We have an extremely strict return process to ensure we uphold our hygiene standards to the fullest; if any marks are located on a return, it is protocol that we advise the customer before moving forward. Please note signs of wear do not meet our return policy, and should a return be received in such condition, it will not be processed and can not be sold. With this being said we would like to gain a better understanding of your experience further, if you could please email [email protected] we will be sure to have this escalated to our Customer Experience Manager. Bydee Team x