BuywanderReviews of buywander.com

This company is garbage. They get garbage and then they sell you the garbage. It's literally their business model. They're a garbage company, but instead of throwing their garbage away they sell it to you. They lie about msrp's when they're trying to make an auction look good, they start off auctions that they think they can scam you on at very very high prices like $500 for a stick of RAM. Half the stuff you get is going to be busted when it said new on the listing, the other half is going to be scuffed up or trash packaging or there's always just something wrong so you can't like resell any of what you get. I sense this company will not last long.

I have bought hundreds of items and have been happy but recently buywander is doing alot of bait and switch.they list something as appears new and they open and take pictures and when I open it its dirty and wet how is that l ok le new would have never bid. And now the big one they had 12 auctions for blue buffalo dog food 3pack of 5lb bags all auctions listed the same I bid and won one at 21.00 which is what 1 bag retails for but when I drive 1 hour to get to them and they say oh no thats wrong its only 1 bag and there are 8 active auctions while I'm at the warehouse say 3 packs. Good customer service would be take 2 more from the warehouse and give to me since you already have my money and bidder is have m ot paid yet and cancel 1 auction . But no they tell me return it and I drive home another hour with out my dog food beware they are doing this alot lately it bait and switch which is illegal and I'm going to report it to every agency that I can to stop them doing this I used to love buywander but now they are just crooks and scammers

Portland location. No signage or address marker on the road, must use GPS. Very difficult to find. The product I bought was a case of Beverages and they were expired in December of 2025 and it is now September of 2026. Total scam. Waste of gasoline. Do not waste your gas on food or beverage or anything else that would have a "best by" date. Luckily I got issued a refund email right away. Hopefully that will actually transmit to my bank. Not putting product expiration dates in the auction should be illegal.

This place is an absolute scam. They knowingly sell/auction broken, unusable items. Pictures and descriptions are misleading.

Sacramento now has a new office here and I was excited about the large amount of items they carry. I was so disappointed ! I purchased 12 items three were served bucket chairs that were not a great find. I spent $150 for gently used chairs . I drove one hour to pick them up . I spent 45 minutes in 102’ tempura only to have them row out one plastic container of items !! I said “ this is wrong I have 3 chairs I bought “ first they didn’t have it on their list ! I had to show them from my phone . So he told me to cross the road and ask the lady under the mad up 8x10 tent ( not even inside ) to look for my furniture . Another 10 minutes in this heat and she said “ looks like their LOST” what ?? How do you just Loose three swevil bucket chairs ? They didn’t spin there way out of their where house did they? I drove an hour away and $50 worth of gas in my hog of a truck to pick up 12 small items! I went for my chairs ! So they then said , wait a week to see if we find them , if not we can refund you then! I asked for something stating I didn’t pick them up so I can have a reference to it later ? They claimed to have sent me that info . They didn’t specify the details . I doubt they will be found ! On top of that, I bought a bottle of k18 hair mask for my hair ! I pull it out of the tapped box and it’s empty ! Completely empty ! I paid like $22 for an empty hair mask ! Needless to say, they are Jonny on the spot to charge you $2:00 a items if you can’t make your appointment time, but they can’t spend the time to make sure your order is complete before you arrive ? Maybe they should hire staff to go over all pulled inventory for the day and contact people when there order is not complete !! I think if they find your items maybe they should absorb the cost of deliver , after all , they lost the inventory ! Why should I spend another $50 and half my day to travel out again ! Maybe then they would be more careful of what goes in and out of their doors , because they know it will cost them money if they don’t !! I will never order from them again , and since I am a retailer , they lost a good customer ! I use another auction house in the area and never once did they not have my items when I came to pick up . They also had the one minute re-set clock for bidding , which that way you don’t have snipping at the last minute !! They are big enough to have beater customer support !! They suck big time ! Get it together , and stop getting so big and expanding in many areas , if you are not willing to improve the store you have open now ! Sooner or later it will be the end of your business , if you treat your base like puppets !

I had a concerning experience with BuyWander’s Max Bid system. I entered a $301 Max Bid near the end of an auction. After the auction closed, the customer-facing bid history showed the previous bid at $251, followed directly by my winning bid of $301. I contacted support because I wanted to understand and verify how the price jumped from $251 to $301. Unfortunately, after several exchanges, I was left with less confidence in the bidding process, not more. My concern is simple: once an auction is over, the completed bid history should transparently show the bidding activity that determined the final price. A bidder should be able to verify why they are being charged a particular amount without relying on information that isn’t visible in the customer-facing auction history. Because I couldn’t independently verify the final price, I chose not to complete the purchase. I hope BuyWander improves the transparency of its completed auction histories.

⭐ 1 STAR — BUYER BEWARE. AFTER THIS EXPERIENCE, I WILL NEVER PURCHASE FROM BUYWANDER AGAIN. I was a repeat BuyWander customer. After seeing how this company handles a problem that they themselves admit they caused, I’m done. I purchased TWO portable air conditioners advertised by BuyWander as 16,000 BTU units capable of cooling rooms up to 850 sq. ft. I drove several hours to their Salt Lake City location specifically to pick them up. After getting them home, I discovered something unbelievable: THEY WERE ONLY 8,000 BTU UNITS. Half the advertised BTU rating. This wasn’t an issue with cosmetic condition. It wasn’t buyer’s remorse. It wasn’t something I misunderstood. BuyWander advertised and sold one specification and provided something materially different. And BuyWander subsequently ADMITTED THE LISTING ERROR IN WRITING. That’s when I learned what BuyWander customer service apparently means when THEY make the mistake. Their solution? Drive several hours back and return them. So BuyWander makes the listing error, BuyWander provides the wrong merchandise, and the CUSTOMER gets to lose additional hours and spend more money driving around to correct it. I tried repeatedly to find a reasonable solution. I offered to keep the incorrect units for a partial refund. NO. I offered to take BUYWANDER STORE CREDIT instead of cash — meaning they could keep my money. NO. While this was happening, I actually purchased two additional portable AC units FROM BUYWANDER for only $46 and $38 plus buyer premiums. I offered another compromise: give me $96.60 in BuyWander credit, I’ll keep the incorrectly advertised units, continue doing business with you, and we’ll call the entire thing resolved. NO. Then I was told the matter could be reviewed by a manager. So I waited. And followed up. And waited. Meanwhile, the return deadline continued getting closer. After DAYS of emails and escalation, I finally received the store’s decision. Their big “accommodation”? They extended the deadline so I could return the incorrectly advertised merchandise during my next pickup. That’s it. After BuyWander admitted its listing was wrong, after multiple attempts to compromise, and after days waiting for management, their solution was essentially to give me additional time to bring THEIR mistake back to THEM. And the icing on the cake was being told: “Moving forward, please make sure returns are completed by the return deadline shown on your Orders page.” Seriously? The only reason the return deadline became an issue was because I spent days waiting for BuyWander to decide whether they would take responsibility for their own admitted listing error. This experience should be a warning to anyone considering buying expensive or specification-dependent merchandise from BuyWander. DO NOT ASSUME THE LISTING IS ACCURATE. Inspect absolutely everything before you leave. Check model numbers. Check specifications. Take screenshots of the auction listing before it disappears. Save your receipts. And understand that if BuyWander’s listing is materially wrong, based on my experience, you may still be expected to spend YOUR time and YOUR money correcting THEIR error. I have screenshots of the original 16,000 BTU listings, the SKUs, my purchases, the products I actually received, and the entire email conversation — including BuyWander acknowledging the mismatch and refusing every proposed partial refund or credit. I’m returning the units and ending my business with BuyWander. They didn’t just lose this transaction. They lost a repeat customer who would have continued spending money with them over a problem that could have been resolved with less than $100 in STORE CREDIT. If this is how a company treats a repeat customer when the company is admittedly responsible for the problem, I have absolutely no confidence in what would happen with a larger or more expensive purchase. One star because zero isn’t an option. Buyer beware.

I started buying from them when they opened in Portland. Things were good at first and I was picking up at least once a week. Yes, some of the stuff was broken or not as advertised but returns were easy and the customer service was good. As the months passed it got worse and worse. They kept changing the pickup policies and process without notification. For example, at first, you went inside and were greeted, checked in, and asked to wait while they retrieved your pre-picked items. Then you had to go in and check yourself in on a tablet while the employees acted like you were an idiot for not knowing how to do this despite it being different the week before. A couple of weeks later I was yelled at for getting out of my car because they were now coming to the car. Again, no notice. It is not like they didn't have my email since they sent non-stop marketing. Then they started changing all the purchasing and return rules without updating the app. The employees never seemed to have a clue when or why the rules changed. If they couldn't find an item, they gave you the option to credit it back or pick it up on your next trip. If they still couldn't find it they were supposed to credit you back but suddenly, they couldn't give you the credit because it was past the return date. Even though they were the ones that lost the item. Then they decided that you couldn't decline more than 10 won items a month. There was no forewarning of this, it didn't even start at the beginning of the month. Previously, you could bid on multiple listings of the same item to increase your chances, if you won more than one, you deleted it from your cart and it was relisted. There were always strict timelines for paying for your purchases - around 24 hours. If you missed the deadline, all the items were immediately relisted. That is what the rules in the app said was supposed to happen. The only fees were if you did not show up to your pickup appointment. Meanwhile, pickups are taking longer and longer. Initially, items paid for were automatically added to your next pickup appointment. Then that stopped without notice so when I showed up for my pickup, most of the stuff wasn't there. I made another appointment but then it was past the 7 days so I was unable to return things. Next they changed the appointment process again where the calendar showed that only certain items were available at certain appointments. For example, the 10'am appointment shows 13 of 14 items available, 10:30 appointment shows 3 things available. Once again, the employees had no idea what I was talking about until I showed them the app. There were entire days where you could not pick up your full order. This seemed intentional in order to not allow people to return items since the return 7 day period starts at the end of the auction, not from when you pick it up. Then one day they decided everything that wasn't paid for had a $2 relisting fee. A relisting fee for something completely automated that the employees had never even pulled off the shelf. There was no notice. There was no change in instructions or details on the app. The fees were not listed anywhere. I had an order of 40 or so small items that I missed the deadline for paying. Things I did want and had every intention of paying for. When I realized it and went back to rebid on the items, my account was blocked saying that I could not bid until I paid over $80 in fees for things I had never received. I repeatedly emailed the customer service to explain that there was no notice and that I had never agreed to these fees. I just asked them to remove the fees and unfreeze my account and I would follow the new rules. They never responded. So I commented all this on their social media posts. They responded and said I should have read the instructions better. I responded with screenshot of the instructions that still had no mention of the fees and they blocked. Despite the fact that some of the stuff listed was literal broken garbage, the initial rules and business model seemed good. I bought a bunch of supplies for remodeling our house, Halloween costumes for life, clothes, household goods and even a TV. I did have to return a TV and a monitor for broken screens because they didn't even look at the product before listing it as appears new. They also have an incredibly hard time with rugs. At least 3 times I had to return a rug that was listed a certain size but turned out to be MUCH bigger. How do you confuse an 8x10 rug with a 15x20 rug? I don't know if it got bought out, got new management or just got greedy but I am very disappointed that they turned out to just be scam artists rather than people who are trying to reduce the waste in the world.