Gerard S.
Beware of this firm
Beware of this firm. I was unable to complete my order due to the non-stop extra offers continually arriving on screen. Thus, I did not finish the confirmation of the order. I was trying to order items costing about £15.00. A day or so later they emailed to confirm that THEY had completed the order and the cost (7 items) came to over £100.00. Furthermore, this was charged to my credit card. I emailed to cancel the order as soon as I knew about this - the next day. their response was "not possible, the goods have been shipped. Wait until you receive the goods and, then, we will advise on our return process". I requested that they provide this info and I am awaiting their response.
Response from NanoPolixJul 1, 2026
Hello Gerard, Thank you for sharing your review. To clarify, any item quantities or optional add-ons must be actively confirmed by the customer before a purchase is finalized, and cancellation requests are handled based on the processing status of the order. We understand that your experience has left you with questions, and we'd like the opportunity to review it further. To help move your case forward, we've assigned a member of our team to review your order in detail. They will reach out to you directly with further information and updates regarding your order. Kind regards, Ben from NanoPolix