carrie N.
This company is completely misleading…
This company is completely misleading and dishonest. !!! They advertise a certain price without clearly letting you know what the total will be… then did not allow me to cancel my purchase even though I called within minutes to stop the order. When I called for info on how to return they hung up on me repeatedly and had automated email responses with no helpful info. Then I received a message from my financing app telling me something about auto-payment for this blasted company. You have got to be kidding me! These guys are scammers 100% Nanpolix- you need to respond to your customers. I’m ready to seek some legal advice on this issue bc they are stonewalling me.
Response from NanoPolixJul 3, 2026
Hello Carrie, Thank you for taking the time to share the details of your experience. For clarity, our checkout process is designed to require customers to review and confirm their order before a purchase is finalized, and cancellation requests are handled based on the order's processing status. On the other hand, we'd like the opportunity to review the comments you've raised regarding your order and previous communication with our team. As we're unable to identify your information from your review alone, we've sent you a separate message through TrustPilot, requesting a few additional data. We appreciate you checking your email whenever you have a moment. Best regards, Ben from NanoPolix

