K S.
Confused
Within 15 minutes of placing order I tried to cancel but was advised goods already in despatch. Subsequently received several emails offering me opportunity to add to the order as it had not yet been packed.
Response from NanoPolixAug 13, 2026
Hello, Thank you for sharing your experience. For clarity, cancellation options may become limited once an order has entered the processing stage. That said, we would appreciate the opportunity to review your experience and understand your case better. As we are unable to identify your order based on the review alone, we have sent you a separate email requesting a few additional details. We look forward to hearing from you. Regards, Ben from NanoPolix