MONAHAN
Forced Subscriptions and Difficult Customer Service
I was charged $125 for a subscription I didn't sign up for from Larineco. I tested the product with two boxes, and actually sort of enjoyed it. However when the charge randomly came in for 8 boxes less than a month later, it sent my bank account into the negatives and customer service didn't respond to my cancellation until right after the order was put into transit. My refund ticket sat in their mailbox for 2 days before they decided to respond and said I can send it back for a refund, but not until after I got 3 overdraft fees with my account already being -$100 the day before I get paid. Don't order from these guys unless you want to randomly get charged for 8 boxes before you even finish the first two boxes you get from the trial.
Response from LarineCoFeb 11, 2026
Thank you for sharing your feedback. We’re truly sorry for how frustrating this experience has been. We do offer subscription options to support 24/7 enamel care as recommended by our clinical findings, but it’s clear that something went wrong with our checkout experience. We’d love to take a look at your account, fix any billing issues, and make this right for you. Please reach out to our team at [email protected] with your order number and email used to purchase, and we’ll take care of it as quickly as possible. We appreciate you bringing this to our attention and are reviewing this internally so we can prevent this from happening again.