ashlyn M.
Bad Support team
I requested cancellation from their support team because their subscription portal was not working. their own team confirmed the system wasn’t allowing it so they sent my request to a human agent to cancel my subscription. Despite this, I was charged again and sent another order and they will not refund me for their own mistakes. Hiding behind a broken portal to keep charging customers is not ethical business practice.
Response from LarineCoFeb 23, 2026
Thank you for sharing your feedback. We’re truly sorry for how frustrating this experience has been. We do offer subscription options to support 24/7 enamel care as recommended by our clinical findings, but it’s clear that something went wrong with our checkout experience. We’d love to take a look at your account, fix any billing issues, and make this right for you. Please reach out to our team at [email protected] with your order number and email used to purchase, and we’ll take care of it as quickly as possible. We appreciate you bringing this to our attention and are reviewing this internally so we can prevent this from happening again.



