BuyincensewaterfallReviews of buyincensewaterfall.com

I am so excited to see this product in action. I can say that the customer service is wonderful! Due to some issue with FedEx my fountain was lost in transit. But the company took care of that! So even though it's way past my birthday now I can't wait to receive this product!

I had emailed them wanting to cancel my order and they immediately responded asking why and offering me free stuff. I had wanted to cancel it because I saw a review saying that person never received their fountain. They had ensured that I would receive my order and we’re very nice about. I am very pleased with how they responded

一次满意的旅程，继续加油

I would like to compliment Eliza for handling my matter over my recent order. My 1st call this morning, with Ann (who hung up, or disconnected) apologized & I hadn't even told her what my call was regarding. Eliza listened, after verifying my order, & refunded my bank for the overcharged amount for the 200 additional incense as the ad said it was $19.99 for these but my immediate confirmation showed $39.99; she honored that price. She also removed the meditation app, as I had requested on 2 separate emails, because the ad did not make it clear that this would be a billable subscription. The confirmation of the order also showed the waterfall incense burner when I was ordering the voodoo doll burner. The shipment confirmation email showed the voodoo doll so this issue resolved itself. 5 stars for Eliza today for great customer service!

I bought this waterfall Inscent burner for my granddaughter for Christmas. I had seen it on several sites and thought it looked unique. She loved it!! Ordering was easy. It arrived before Christmas as was promised. After seeing the burner, my daughter decided she wants one too. It really is gorgeous.

Customer service is turning an unsatisfactory experience to a pleasant one. That's what was done for me.

I was looking for an update on my 2nd order. I received an email with information for my 1st order only. The first representative couldn't find the info and hung up. I called back and spoke to Noor. She apologized for the pervious rep. She was pleasant and helpful. She got the information I needed in no time. She is an asset to your company. Kudos Noor.

They were very helpful and and responded to my questions in a timely manner.