BuyincensewaterfallReviews of buyincensewaterfall.com

In May 2021 I went in to the hospital and didn't get out until July. My family is my everything. I saw an ad for this incense waterfall and bought one for each family member to show my gratitude for their love, support and care all during that nightmare I survived. They love it. I love it and I think you will as well. Calming to watch it flow and smells great!! Outstanding customer service too. There was a shipping problem with my order and they went above and beyond to rectify the situation. Order with confidence. Thanks for everything Inscence Brand!! I'll be back for more.

I was not satisfied with the transaction and they provided excellent customer service to ensure I was happy with the product.

Louise was extremely helpful and understanding of my concern. She answered my question quickly and efficiently. My interaction with her was beyond exceptional! She provided more than I could ever expect through customer service. She even was able to send an additional 100 free cones which I did not expect at all! I really appreciate your kindness and the great experience you provided me. Thank you again!

I accidentally ordered too much, and they provided me with a very communicative email less than 48 hours after reaching out to them about a refund, and they promised to initiate it promptly. I am happy to reorder with my correct order after their prompt refund. They gave no pushback or hassle to the refund, and followed up to make sure I was satisfied with their customer service.

My item was lost in transit and the staff were very helpful and got the product I ordered to me quickly. Very professional.

They were great as trying to accommodate my needs and good communication.

Excellent company to deal with. Quick to respond to messages and fair.

Customer service is great. Had a question, and they emailed me, in a very short time. Can’t wait to get my order.