BuyincensewaterfallThe Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Michelle C.
Great products and service! Very nice communication and seem very pleasant.
Response from BuyincensewaterfallNov 12, 2021
Thank you for taking time send us a five-star review about our products and service, Michelle! We are very grateful for customers like you!
Hope M.
I have ordered two fountains and they're both beautiful. The cones don't burn for very long (maybe 10 minutes or so) but the smell stays for a long time. I love all of the scents and I'm glad I have so many cones. The only problem I had was I didn't receive part of my order. However I contacted support and they assured me I'll be sent them promptly!
Response from BuyincensewaterfallNov 9, 2021
We are grateful that you took the time out to leave us a 5-Star review for the products and our customer service, Hope. Thanks for placing your trust in us and your willingness to share. We're really grateful for amazing customers like you.
Teresa S.
You are awesome When will my product be delivered ?
Response from BuyincensewaterfallNov 9, 2021
Thank you for your 5star rating Teresa. We truly appreciate it. The estimated delivery of your order is Sunday, 11/14/2021 by end of day.
Melissa Whingeing W.
I would like to say that this company has been so helpful when I contacted them regarding the cones, they went above and behind and did not once criticise or deny my concern. The person I was in contact with was very helpful, they was quick to respond and was only ever helpful, amazing customer service. I feel a lot of the big companies could learn from this as I felt valued as a customer and not penalised for reporting something. Great company will deffo be recommending to friends.
Response from BuyincensewaterfallNov 9, 2021
Thank you so much for this review. We're happy to know that our customer service rep, Jan was able to assist you. We really appreciate you being a customer. We’re here for you anytime.
Michelle L.
I messed up on my order and actually placed 2 different orders. I contacted them immediately and they got everything refunded. I'm very impressed with their customer service. Now I'm excited to get my waterfalls!!
Response from BuyincensewaterfallNov 9, 2021
We're happy that your concern has been resolved, Michelle. You may always reach out to us anytime.
Cassandra W.
I encountered some problems with delivery, not due to seller. Love my new waterfall and just used for first time. Beautiful and relaxing. Great customer service.
Response from BuyincensewaterfallNov 9, 2021
We're glad to know that you love your new waterfall, Cassandra! Thank you so much for taking time to leave us a 5star review. We truly appreciate it.
Debra B.
I ordered the wrong item and customer service promptly and courteously resolved the issue, wonderful customer service
Response from BuyincensewaterfallNov 9, 2021
Our team here is thrilled to received such a 5-star rating, Debra. Thank you so much!
SeaFox
Very polite and amazing company . I am looking forward to buy more products with them in the near future.
Response from BuyincensewaterfallNov 9, 2021
Thank you so much for your positive rating, Lanya! We're looking forward to assist you in the future.
