BuyincensewaterfallThe Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Annette B.
I appreciate the fast email Response in regards to my order his order that I placed was very was Larry good service. Thank you
Response from BuyincensewaterfallNov 17, 2021
Hi Annette, hank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us.
Stephanie M.
Quick response to tracking inquiry. Good communication by customer service department.
Response from BuyincensewaterfallNov 17, 2021
Thank you so much for your 5-star review, Stephanie! We will share this with the customer service team to let them know to keep up the amazing work.
Teddy L.
I ordered the voodoo incense doll. I did not realize it came with incense. So I ordered extra. Did not realize my mistake until it showed up on my checking account. I called and explained the situation and immediately was helped by a very understanding representative. I was given a hassle free refund. Thank you!
Response from BuyincensewaterfallNov 17, 2021
Thank you so much for this review, Teddy. We really appreciate you being a customer. Keep safe!
Ly G.
I love how quickly they responded to my concerns. This is a great company
Response from BuyincensewaterfallNov 17, 2021
Thank you so much for your 5-star review, Ly! We grately appreciate it.
Dee M.
They responded to my email right away, which was great! I fell in love with this little guy and not only did I buy myself one I bought one for my daughter in law. Thank you so much.
Response from BuyincensewaterfallNov 17, 2021
We really appreciate you taking the time to share your rating with us, Dee. We look forward to have business with you in the future.
Heidi K.
I have recently purchased three incense burners from Buyincensewaterfall. When my package arrived the incense cones were missing. I emailed the company and they were very apologetic and will be sending cones out to me without any fuss. All I was asked was a photo of the package label. The burners look beautiful and I can't wait to receive the cones. A massive thank you to the company for their speedy response!
Response from BuyincensewaterfallNov 15, 2021
Hi Heidi, we are grateful that you took the time out to leave us a review. We really appreciate you being a customer. We’re here for you anytime.
Joan
I purchased 3 Waterfalls along with 3 packs of scent cones. Unfortunately when I opened the shipment, there were only 2 Waterfalls. I sent an email to customer service along with a photo of the contents of the package and the order form. They responded the next day and I received the rest if my order along with a bonus pack of scents within 5 days! This company is very responsive to customers. Will definitely be purchasing more from them. Customer service is awesome!! These were purchased as gifts, so I can’t comment on the product, but I did open one box and it is beautiful!
Response from BuyincensewaterfallNov 13, 2021
We really appreciate you taking the time to share your feedback and this awesome 5star rating! We really appreciate you being a customer and helping to share the word about us. Looking forward to have business with you in the future! Keep safe and happy weekends!
PAMELA H.
Customer service went above and beyond to make sure I was satisfied with my order. I appreciate their efforts and am extremely happy with the results.
Response from BuyincensewaterfallNov 12, 2021
Thank you so much for your 5-star review, Pamela! We will share this with the customer service team to let them know to keep up the amazing work. Stay safe!
