BuyincensewaterfallThe Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Marcel
poor customer service!!! Smells like just burning coal, no incense. Charged me extra tried to get refund, they keep saying i have to pay shipping back. Going to file complain with paypal. On their website they claim 100% satisfaction or money back.
Marieau M.
To everyone who bought you let them add on 40.00 dollars of cones without gettin pissed tried to cancel or 5 min after order on Saturday, request cancel and refund, took them till Thursday to get to me, but product shipped had shipped on Thursday, now to return have to pay my own shipping to send back, can't believe company like this still in bussiness, very poor customer service, pretty pissed about this would not recommend them to anyone, hell just a burner, but I am not putting down 60.00 just for a burner, product not due till after Xmas, another ploy to make you forget about.
KG C.
No way to contact them, it came in with chips, and they charged me for 200 extra cones order was 70.00 dollars DON'T BUY THIS
Lyn J.
Ordered my waterfall on 4 July. It is now 8 November. Despite constant weekly requests for a refund I am being fobbed off with delivery promises. This company is a scam. I have no faith that I will ever receive my product and certainly won’t get a refund. Even the emails are obviously written by AI or someone whose first language is not English.
Alev G.
DO NOT BUY FROM THIS COMPANY I purchased 2 waterfalls, 2 refill cones in a bulk pack and only received 1 waterfall and 1 pack of cones. I requested a refund and they asked me to send it back which I did and paid $60+ to have it shipped back as I just wanted my money back and they never gave me my full refund! It’s been 3 months and I’m still waiting, they keep telling me it’s been refunded but I believe it’s bullocks. They keep sending me the same message. This is a horrible experience! Their customer service team is shocking.
Dawn Lonergan S.
These people are scammers, plain and simple. They added items to my cart and somehow charged my PayPal account! $68.96. Then they outright refused to refund my money. Reporting it to PayPal was useless. My bank is dealing with it now. They have two Facebook pages - Incense Waterfall, and Incense Waterfalls. We can help unsuspecting consumers by flooding their pages with our experiences dealing with them. Order Number: 08F2196B49
Leidy K Acevedo Q.
Bad service..... I called to cancel my order because they billed me $ 65.00 and did not cancel
Nicola D.
Omg... i am not here to leave a review. Ive just ordered from them & now wish I'd read the reviews before I did. After reading what everyone has written I'm now scared they are going to fleece me for my money 😫. Is the product actually worth buying? It looks amazing but will it arrive & will they take extra money from my account? Does anybody know?
