BuyincensewaterfallThe Inscents Waterfall is a beautifully crafted ceramic incense burner that are designed to mimic the movement of flowing water. It is best paired with our wide variety of custom-made incense cones. Each scent is unique and promotes relaxation, relieves stress and anxiety.
Buyincensewaterfall (buyincensewaterfall.com) has 423 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 287 reviews with 5 stars · Clear filters
FookYou P.
Was calling to see what was going on with my order waited on hold for about 10 minutes before hanging up then received a phone call 3 minutes later from a representative. Really appreciate the effort to keep us customers in the loop on our items !
Response from BuyincensewaterfallJan 5, 2022
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community
Loy C.
I had ordered two of the incense burners with free 100 incense. After a little better than a week I realized I hadn't got my order confirmation from I. W. Found phone number and got Arwen on the line. He quickly got my email problem resolved. Thank you so much Arwen!
Response from BuyincensewaterfallJan 5, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review. We'll share your feedback as well to Arwin. Keep safe!
laterrial L.
She was lovely in speaking, kind and very patient with me. She calm me down concerning my price and told me she will address and fix the problem which she did.she is one of the people that I would love to meet one day. Tell her thanks again for helping this old lady out.
Response from BuyincensewaterfallJan 5, 2022
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
Tracey H.
I understand you have sent my missing 200 cones I really hope they come before Christmas comes as them & the waterfalls are going to be presents please can you check to see where they are? Many thanks Tracey
Douglas M.
Very professional spoke with ease...Excited to address my concerns and issue!
Response from BuyincensewaterfallJan 5, 2022
We are incredibly grateful that you took the time out to leave us a 5-Star review
Lenny G.
Ann was very friendly and professional. She quickly understood my concerns and rectified them very fast. Thank you and your team for provide a great service and cant wait to try products. have a nice safe holiday season.
Response from BuyincensewaterfallJan 5, 2022
Thank you so much for your 5-star review, Lenny. We will share this with the team specially to Ann to let them know to keep up the amazing work
Isaiah M.
I did some online shopping 🛍 and ran into a couple of issues that needed to be resolved by those involved in this purchase. Expecting a long, antagonistic interaction, I was very pleasantly surprised to find the exact opposite of what I first expected. Instead of a confrontational exchange I had a very, very friendly, professional, courteous exchange with a great representative who not only solved my issues, but actually interested me in making additional purchases. Lianne is the customer service representative I spoke with and she was exceptional in every positive way, and represented herself and her company well, very well. It would be a pleasure speaking with her again regardless of circumstances.
Peg L.
I recently ordered from them,but accidentally hit the button for extra cones. I sent them an email and the corrected the problem promptly. They were quick to respond and very helpful. Thank you Peggy
Response from BuyincensewaterfallDec 9, 2021
It is our goal that you are happy with your purchase. If you have any concerns about the order or want to share your experience with us, please do not hesitate to let us know. We will provide the best service to satisfy you. Thank you for the 5-star rating, Peg!
