BuyBoxes makes it easy to design and order beautiful and affordable custom printed boxes for your business. We have 6+ packaging styles that are ready to design using our BB Studio and an infinite number of custom designs when leveraging our engineering team.
Buyboxes.com (buyboxes.com) has 291 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Website
buyboxes.com
Category
Shipping & Logistics
Location
Worcester, Massachusetts
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 28% of reviews.
Latest
Most recent review: July 2025.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Working with BuyBoxes software was fairly easy. The final design was great. Working with the person who helped me through the process was easy. And receiving my product boxes was exciting! :-)
Thank you for your help and your excellent product.
One point of improvement, a mechanical one. The indentation at the folding points on some of the boxes was not enough to make a clean fold. So, better inspection and adjustment would make the product even better. Most of the boxes were fine. Only a small number out of the first 35 I folded had this problem.
CO
Cormont
I absolutely LOVED my boxes and i will…
I absolutely LOVED my boxes and i will be ordering more very soon.
FT
First time customer - M.
Client was extremely happy with end…
Client was extremely happy with end result. CSR's were very helpful and easy to get a hold of throughout the development process.
CU
customer
I absolutely love the boxes
I absolutely love the boxes. They are a little smaller than expected, but still adorable.
CU
customer
Amazing new boxes with out logo!
Amazing! So happy with my new boxes with out logo!
DL
Donovan L.
Unfair Fees
I used Buyboxes several years ago for my candle boxes and I had to make a change to the artwork and they did not charge me a fee for that. However, this time, when I submitted my artwork, it appeared differently on their boxes than the initial online proof so they said to send them transparent background images, which I did and that solved the issue. However, they then wanted to charge me a $25.00 fee for this and I said no because I hadn't made any changes except transparency and that was at their request. I told them to cancel the order and refund my money and they refunded everything but $25.00 and a $3% "transaction fee" so I will be disputing this portion with my credit card company.
They should value customer service above all else, now they've lost a previous client and I have moved over to Packola instead.
Response from Buyboxes.comSep 17, 2021
Hi Donavan,
We appreciate you taking the time to leave a review, even if it’s a poor review it provides an opportunity for us to get feedback from our customers. Back around July of 2020 we implemented a few order policies which state all orders submitted to BuyBoxes.com may be subject to additional charges including, but not limited to the following conditions - https://buyboxes.com/buyboxes-order-policies/. The refund policy and any order modification policies are included in the link provided. Given the custom nature of our product, full refunds are only available if NO work has been done. Because we produced the custom final proof for you already, we reserve the right to retain a $25.00 fee as the reason for canceling was beyond our control. This is rather common with custom products or services. Additionally, our order policy states that partial refunds are subject to a 2.5% processing fee, which is a direct pass off of the fee from the credit card processing company. If you’d like to reach out to continue discussing, please feel free to reach us at [email protected]. My name is Connor, the manager for BuyBoxes.com, I’d be happy to hop on a call with you as well.
We wish you the best in your search for custom boxes!
FI
First Imperial C.
Great addition to our onboarding program!
Our boxes were printed beautifully and the communication from Connor was friendly. I appreciate the customer service I received.
SU
SupportNinja
Fast and great quality design of work
Thank you buyboxes.com for the prompt turnaround on my order and excellence quality of design work.