Kathleen
Excellent service
Very good service. This was first time using and I was very cautious about sending in my phones to an online service. Sebastian answered all my questions and put me at ease. Their service is exactly as advertised.

BuyBack Engineer was started with the idea that there’s plenty of pre-owned devices consumers want to get rid of but not enough quality buyback companies to sell them to. That's where we come in. Our business model is built on 3 key metrics: value, communication, and speed. Consumers looking to sell their old phones, tablets, or computers are looking for the most value, an open & transparent process, and an ultrafast payout. That’s why we guarantee the highest price for your device and price lock it for 14 days, update you at every step, and payout the same day we receive you device. Questions? Our email is always open and we even accept texts to our number. Checkout our website to see our price offerings.
BuyBack Engineer (buybackengineer.com) has 127 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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127 approved reviews, newest moderated first
Kathleen
Very good service. This was first time using and I was very cautious about sending in my phones to an online service. Sebastian answered all my questions and put me at ease. Their service is exactly as advertised.
Joemamma
I was disappointed in the reduction in price offered, but understand and all is good. Took longer than expected, but with the launch of the iPhone 13, i again understand. I will recommend this business to anyone who asks.
MP
Excellent service, quick turnaround.
Jerry
Was very easy to use and they paid right to my Venmo. My only issue was i had to email them a few times to check to see if they received my phone and then a week later asking about payment. They were very responsive though! Will definitely use them again next year!
JEREMY O.
Make sure you take detailed pictures of your phone before sending in your phone. My phone was appraised a lower than appropriate value due to "Signs of wear typical of heavy use including frame wear/scratching and deeper/higher volume of screen scratching" which was overtly not accurate. I submitted an appeal with photo evidence of no frame or screen scratching and was paid the higher value, although it took several emails to actually receive the appropriate payment.
Response from BuyBack EngineerOct 17, 2021
Hi Jeremy, The payment difference was issued on 10/14 as promised per our communications. We had not heard any further from you so it was assumed it was successfully deposited. If you have not received the payout please reach out to us so we can investigate what happened and have this re-issued if necessary. I’m very sorry about the perception you may have had from this.
MT
This process was clear and fair. Despite the possibility of delays due to the release of the new IPhone 13, the turnaround time was reasonable and faster than anticipated. I will be sending them my current phone the next time I upgrade. Thank you.
Sydney V.
They went above and beyond to get my payment to me! Will always use Buy baxj engineer when purchasing or selling a phone!
Alexi
Honestly, I was thinking this was a scam but I went based off of the reviews and trusted. I put my phone in the mail on a wednesday and got my payment by the following Friday. I even got MORE money than they initially quoted me for my broken phone! They were so fast and prompt & communicated through each step. I will sell all my old phones to them in the future. THANKYOU!