customer
I little slow but overall great job
I little slow but overall great job. Will use them again for any devices I want to sell.

BuyBack Engineer was started with the idea that there’s plenty of pre-owned devices consumers want to get rid of but not enough quality buyback companies to sell them to. That's where we come in. Our business model is built on 3 key metrics: value, communication, and speed. Consumers looking to sell their old phones, tablets, or computers are looking for the most value, an open & transparent process, and an ultrafast payout. That’s why we guarantee the highest price for your device and price lock it for 14 days, update you at every step, and payout the same day we receive you device. Questions? Our email is always open and we even accept texts to our number. Checkout our website to see our price offerings.
BuyBack Engineer (buybackengineer.com) has 127 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Computers & Phones · Somerville, Massachusetts
Excellent

Computers & Phones · Natick, Massachusetts
Excellent

Computers & Phones · Boston, Massachusetts
Excellent

Computers & Phones · Cambridge, Massachusetts
Excellent
Showing 7 reviews with 4 stars · Clear filters
customer
I little slow but overall great job. Will use them again for any devices I want to sell.
Chris H.
Responded to all my questions in a timely manner no issues would use again
Robin
Good experience. Best price. Hard to reach though.
Joe
Frequent user of buyback engineer, quick & efficient process. Always gives you the best price for your old or used products, I’d high recommend using them if you don’t want to be low balled by other companies.
Jerry
Was very easy to use and they paid right to my Venmo. My only issue was i had to email them a few times to check to see if they received my phone and then a week later asking about payment. They were very responsive though! Will definitely use them again next year!
Alex
The overall experience was great. However, I deduct 1 star because the whole process took almost 2 weeks. BuyBack Engineer advertises with "payout the same day we receive the phone". In my case, it took approximately a week between my phone being delivered to BuyBack Engineer and the money being sent to me. I understand that with the release of the new iPhone, this company might be overwhelmed. But then don't promise something you cannot fulfill.
Response from BuyBack EngineerOct 14, 2021
Thank you for the feedback Alex. We understand that some customers were frustrated by the delays we experienced but we hope our transparency throughout the process was enough to have you return in the future. We are currently working on implementing an improved process to handle peak iPhone season
Ken
A smooth, painless process from start to finish. I generated a quote quickly, got my mailing label, used an old iPhone shipping box to send my phone, and waited for the inspection and payment process to complete. Because I did this during peak iPhone upgrade season the process did take a while (2 full weeks from generating the mailing label to receiving payment) but the label had a tracking number and BuyBack Engineer sent periodic email updates, so the process was clear if not very fast. I received the full quoted price for my iPhone sent via Venmo.
Response from BuyBack EngineerOct 14, 2021
Thank you for the feedback Ken. Communication is our strongest asset as we work on implementing more improved processes to get our customers their payouts. We hope you’ll choose us again in the future