Cecilia B.
Super helpful & responsive support team
The ButterflyMX support team is always super responsive and helpful whenever we have a question or concern. They reply to my emails right away. They also reach out periodically to make sure everything is running smoothly. Our staff and tenants find the ButterflyMX system to be very helpful. I knocked off 1 star because our ButterflyMX screen is clouding in the corners of the tablet. Unfortunately there is nothing we can do to fix it besides replace it with a new one, but the issue is so minor that it's not worth the cost. Otherwise, we have no issues!
Response from ButterflyMXJul 17, 2025
Thank you so much for taking the time to leave this thoughtful review! We’re thrilled to hear that our support team has been responsive and helpful. It means a lot to know that both your staff and residents are finding value in the ButterflyMX system. We also appreciate your feedback about the clouding on the intercom screen. While the issue appears to be cosmetic, we understand how even small details can affect your experience. If you could call us at (800) 398-4416, ext. 2, or email [email protected] so that we can formally document this and explore additional ways to correct the issue, that would be great!