ButterflyMXReviews of butterflymx.com

Our small Harlem condo board installed a ButterflyMX panel in late April 2026. It failed in mid-August, less than four months later. The Wi-Fi radio stopped associating and never came back. We ruled out every network and environmental cause on our end; it was simply dead hardware. The building had no intercom for close to a month. No one could be buzzed in. Deliveries did not arrive, including medication. Credit where it is due: ButterflyMX replaced the panel under warranty, covered the installation labor, and our client success manager stayed responsive throughout. But we paid out of pocket to run Ethernet to the panel, which was only necessary because the Wi-Fi installation they sold us did not hold up. And when we asked for a credit on the annual service fee covering the month we had no service at all, they declined. The subscription billed in full for a month in which the product did not work. If you are a board member or property manager evaluating ButterflyMX: budget a hardwired run from day one, and understand that the service fee keeps running whether or not the hardware does.

Great when it works, but it went down Friday evening. Neither fobs nor the app worked. The worst part was that Butterfly said they couldn't fix the problem until Monday! So residents were stuck out of the building all weekend. We had to duct tape doors open. It is Tuesday and the service is still spotty.

So as a mgmt company, we do a lot of these Butterfly MX installations due to the popularity in NYC, but I have noticed three things about the system which drives me nuts. One side technical and One side is their Billing and support. 1. Their system seems to be two seperate systems within the Ecosystem of one Device. Its a intercom and access control system and the two may not be in sync or working at times. Your Intercom Panel can say the door is locked, while the Access control can do something different like keep the door open. This is due to the way the hardware works internally. This is a a backwards way of building hardware and seems to be part of a older technology they are using. Many installers have confirmed this with me, and makes the device requiring support should a power failure happen and programming is off etc. If you have a large environment with multiple doors, you require additional door controllers and the problems becomes a bigger issue with syncing. 2. The hardware does not last. We have had to replace devices after two and three years due to hardware failure. This is out of warranty time frame and this seems to be consistent. 3. The billing team and back office is terrible. You can tell them over and over how to submit invoices, how to bill (Name etc) and they do it one year and not the next, and I am not sure why. This is frustrating as this takes time every year to correct. They have had turnover such as senior techs I knew at the help desk who have left, and also the initial tech support when you first call seems to be very low level tech with wanting to reach back to you after they speak to someone with a phone call. All while the system may be down.

The ads posted online say their products are affordable and easy to install. ButterflyMx is neither. For a small system for a 3,500 sq. ft. warehouse with two exterior doors, one 14 foot overhead door and two windows, I was quoted $3,000 plus $2,000 for install. To get this quote you have to make an appointment to Zoom with a sales rep. Overpriced and not easy yo install.