Sparklight BusinessWe connect you with what matters most. Sparklight Business is a leading broadband communications provider serving more than 106,000 business customers in 24 states. Sparklight Business provides consumers with a wide array of connectivity and entertainment services, including high-speed internet and advanced Wi-Fi solutions, cable and IP television and phone services.Sparklight Business provides scalable and cost-effective services for businesses ranging in size from small to mid-market, in addition to enterprise, wholesale and carrier customers.Business InternetBusiness PhoneBusiness TVEnterprise Solutions
Sparklight Business (business.sparklight.com) has 44 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Internet & Software · Tempe, Arizona
Excellent
Internet & Software · Glendale, Arizona
Excellent
Internet & Software · Scottsdale, Arizona
Excellent
Internet & Software · Hereford, Arizona
Excellent
Showing 3 reviews with 2 stars · Clear filters
Chris M.
This company contract are ruthless. They offer others for lower price and then won't reduce your price as "said" contract. The control the market in high speed internet in a rural location (Jerome, AZ), then hide behind a contract. As sole individual, when I moved, they won't let the contract close, and I have to pay the entire contract period. Their ethics in good dealing are terrible. you are warned about their tactics.
Charlie
Job wasn't completed Tech gave poor information and didn't follow up Call me. Problem NOT resolved We disconnected our phone service and went with someone else
Response from Sparklight BusinessNov 18, 2022
Hi Charlie, we apologize for the poor experience and want to help get this resolved for you! Your information has been provided to our Business Care team who'll be reaching out to you soon. If you have additional information to share, please email us at [email protected] with your name, account number or address, contact information and a link to this review for reference, so we may reach out to you directly. Thank you.
Steve
The process of setting up our account and installation was fine. However, the technician that showed up to install the line was terrible. The line was installed from an existing cabinet to a temporary project office and was done so in just about the most unprofessional way possible. Cable was connected to a port in the existing communications cabinet and was run out of the face of cabinet and through the door opening. The door doesn't have enough clearance on the bottom for the cable to clear so the door had to be left open. The cable was then layed on the floor in the middle of a covered hall/walkway and then run on the ground through the mechanical courtyard and is a major trip hazard due to this being where all of the maintenance for the buildings' HVAC systems are done. Finally, after approximately 2 weeks of contacting our "Business Associate", a technician returned and our Superintendent had them relocate the cable to be temporary mounted on the wall so it was out of the way of foot traffic. As originally installed, it would have either caused a safety issue or it would have been snagged and pulled loose either at the cabinet or at the office trailer. The initial installation was so bad, we fired our Superintendent for letting it happen.
Response from Sparklight BusinessNov 15, 2022
Hello Steve. We are truly sorry to hear this was your experience! This certainly does not sound like the kind of service we aim to provide to our customers. If you have a moment, please send us an email with your contact information to [email protected] so we can see what we can do to assist you further. Thank you.