Business SkyReviews of business.sky.com

I have had an account for Sky Business Broadband since the end of 2025, and to date, I still can't view a monthly bill despite repeated requests to fix this. This very poor service for a business account.

cant log in to my customer portal for 4 days now , i need to switch the workshop phone to my mobile when im on a call out job ! reoprted it after hours of trying to get in touch with a human , she saids will take 24-48 hours ! and still nothing terribly frustrating , she did say it is an issue at thier end ....... come on guys that call function is very very important for my buisness .

On 31 August 2026, I telephoned Sky and was kept waiting for 57 minutes before eventually giving up, with nothing resolved. On 7 September 2026, I spent a further 15 minutes on the telephone and was promised that the Priority Team would contact me within five working days. Nobody called. On 14 September 2026, I spent another 14 minutes on the telephone and was promised a callback within 48 hours. Once again, nobody called. Then I made a formal complaint, which they say takes up to 10 days. 14 days later, I am still waiting.

Extremely stressful and disappointing experience. When I took out my new Sky Business contract, I set up a Direct Debit. Sky did not take the payment. When they eventually contacted me, I called from abroad, paid the balance immediately and set up another Direct Debit. I have now received a termination notice because the same thing has happened again. My June invoice actually states that a Direct Debit was already set up and that payment would be taken on or just after 27 June, yet it was not collected. I am happy to pay anything genuinely owing, but it is unacceptable to receive threats to disconnect a business broadband and telephone service, potentially lose the business number, and then be told I have to call again to sort out a problem caused by Sky’s payment system. I am abroad and have emailed to resolve it in writing, but have received no response. I have been a loyal customer since 2020 and always pay promptly when contacted. Sky needs a reliable way to take Direct Debit payments and a proper email route for customers who cannot call.

I have been with SKY BUSINESS for many years, and now, being with Molson Coors, I have an agreement THROUGH COORS, of discount on my Sky account if I purchase a certain amount of their Keg and Cask products. I recently decided I would cancel my contract as the discount is being reduced from 50% to 30% and am leaving the business so I contacted Sky to inform them I would be cancelling at the end of my contract in November 2026. They have now came back to me stating that because my MOLSON COORS DISCOUNT was carried over this also meant my contract with Sky was also extended. In other words, every three months my Sky contract would extend by the same amount. I have very politely let the know this was a "mistake" and the Molson Coors discount was not in any way connected to my contract with them. After quite a few emails back and forth, they have now sent me a copy of the letter from February 2026 congratulating me on keeping my 50% discount, I have recently received another letter stating that my discount has been reduced to 30%, why did they send the earlier letter I wonder. So, I have a discount with COORS for my Sky TV, every three months it is reassessed by Molson COORS and the appropriate amount of discount applied. The discount is between my self and Molson Coors, they have an agreement with Sky. My Sky contract is not attached in any way to the discount and if the discount was stopped it would not affect the Sky contract. I have also spoken to Molson Coors and they have confirmed, this discount is through them and not Sky. The discount is paid through them to SKY. I will see how it goes in the next few days and get back to you all, have a great day. ADDITION: IT SEEMS THEY HAVE CLOSED THE CASE. I wonder why, could it be because they finally accepted I would not be bullied into paying for a contract,I did not have, lets wait and see? Well Well? today, 29/08/2026 I received from Shona Godard head of Customer Operations Sky Business, another copy of my Partner Discount explaining that on 03/12/2025 my discount through COORS is at 50%. No letter of explanation why I was receiving it. I am going to presume this is their way of trying to get me to believe my contract is renewed using on this date. We will see.

Currently i’m their customer, and my internet has been extremely slow and stops, its effecting my business, iv called them on Wednesday and they said they will send open reach out on Thursday morning between 8am-1pm - and no one came Then i called again Thursday and they said the guy is still on its way by 6pm so i waited and NO ONE came. Then i called on Friday and they said we will sort it out today and guess what NO ONE came. Then i called Friday around 5pm and they said we will have someone out for Saturday 8am - 1pm and not to be surprised NO ONE CAME. Il be getting OMBUDSMAN involved as sky business say they record all the calls. Il be leaving them VERY soon Please do NOT join these for business.

Shit service thy never avaible when we need them in emergency technical issue

We are two weeks since we should have gone live.