BurpyReviews of burpy.com

I started my online shopping around 1:45 PM and selected Burpy as my delivery service because it said it would be delivered in an hour....WRONG! First all items were $1-2 more than other delivery services. Tip was set at $7 which I wouldn't be mentioning if I didn't have to go to the store myself. I was asked to pick another time for delivery 2xs before I asked for a refund. Not just an hour difference it was hours to the next day. At 4:10 I received "Hello, Request to reschedule Order #1305700 You placed an order which is suppose to be delivered Between 4:00 PM - 5:00 PM. We are really sorry to inform you that due to the shortage of shoppers. We are not able to deliver in that time frame. If you allow us please, we can try to deliver in the following time frame for today between 7 - 8 PM, 8 - 9 PM, 9:00 PM-10:00 PM, 10:00 PM-11:00 PM. You can please pick any of the stated slots. If that is not okay with you please do let us know so we can refund. Apologies for the inconvenience. Thanks & Regards James" So I was upset especially since I was cooking anticipating the missing ingredients any minute while my 2 toddlers slept. so next message was at 7:41 PM "Hello, Request to reschedule Order #1305700 You placed an order which is suppose to be delivered Between 7:00 PM - 8:00 PM. We are really sorry to inform you that due to the unavoidable circumstances. We are not able to deliver in that time frame. If you allow us please, we can try to deliver in the following time frame for tomorrow between 10 - 11 AM, 11 - 12 PM, 12 - 1 PM, 1 - 2 PM, 2 - 3 PM, 3 - 4 PM, 4 - 5 PM, 5 - 6 PM, 6 - 7 PM, 7 - 8 PM, 8 - 9 PM, 9:00 PM-10:00 PM, 10:00 PM-11:00 PM. You can please pick any of the stated slots. If that is not okay with you please do let us know so we can refund. Apologies for the inconvenience. Thanks & Regards James" Never use Burpy again.

This service is absolute garbage. The last time I used it, the shopper left my groceries in the hall. This time...the shopper didn’t bother to tell me that they weren’t coming. I placed my order at 3:45pm. The only time slot available was at 7pm. I waited patiently...then at 8:15 pm when my groceries were not delivered between 7-8...I contacted the service. I was told the shopper had an emergency then the replacement shopper had an emergency as well. GARBAGE! They offered...to redeliver in the AM. No discount, no nothing except a ridiculous apology. I am so upset. Now at 8:35 pm I have to go to the grocery store and carry a pile of groceries into a high rise building.

I was intrigued and I tried them out, a few months ago, having the ability to choose a delivery time frame on the site. I chose between 2-3 pm as anything else was inconvenient and I could do the shopping myself. Instead, I get a call from their outsourced call center rep who said they couldn't make it at that time and to wait until between 6 7 7pm. This was my first time ever ordering from Burpy and that certainly was not a first good impression. Nonetheless, I was forced to wait around an extra 3 hours for my groceries to arrive. The store is literally within walking distance (0.15 mile). Today I wanted to save some time and give them the benefit of the doubt. Again, I ordered and selected between 2 to 3 pm. Like clockwork, I get a call from their outsourced call center saying they had no shippers in my area and wanted to change it to the exact same time as before.. between 6 to 7pm!! Unbelievable. I told them no, this is unacceptable and to give me my money back. The rep was rude and raised his voice on me saying to call my bank. I hung up in disgust as I know they have already preauthorized the entire amount to my checking account.. around $86 and change. Stay away from these people. According to what I have read, they have been in business for at least 5 years and this is how they operate? Total rookies and a total lack of professionalism and complete disregard for customer service. This is one of the absolute worst online shipping experiences I have ever partaken in. Avoid Burpy.com, save yourself the wasted time and money.