Stephanie P.
This is a scam
This is a scam. I paid for two boxes in the beginning of October 2025. It is late November 2025. I’ve sent multiple requests to cancel the order and give me a refund and they just keep offering me $15 “partial refund” while I wait and are refusing to actually just cancel the order and give me a refund. Mind you it still has not shipped, so they’re just keeping my money and not sending me the product.
Response from BurnboxNov 26, 2025
Hi there, We’re truly sorry for the delay and for the frustration this situation has caused. We understand how upsetting it is to wait this long without receiving your order or a full resolution. While our team has been offering compensation for the extended wait, we absolutely hear your request for a full cancellation and refund — especially since the order hasn’t shipped yet. Please reach out again at [email protected] with your order details, and we’ll make sure your case is reviewed and resolved properly. Thank you for your patience — and again, we’re very sorry for the inconvenience. Best regards, BurnBox Team



