Nancy M.
Poor communication
I ordered November 20, 2025, by December 1, 2025 I had not received notification of a tracking number or notice of shipping delay I requested a refund at that time. The company then offered a small discount which I declined & continued to request a full refund. Days later December 6, 2025 I requested a status of my refund & approximately December 8, 2025 I was advised the item had shipped & it was too late to obtain a refund & once the items were received I could reach out to them to obtain refund instructions. Very poor communication, subpar customer service! I have reached out and as I said, Erica in customer serivce, you were not helpful. I requested a refund prior to shipping.
Response from BurnboxDec 9, 2025
Hello Nancy, We’re very sorry to hear about your experience — this is definitely not the standard of service we strive to provide. To make this right, please reach out directly to [email protected], and we’ll resolve this as quickly as possible. We truly appreciate your patience and feedback, and we’re committed to improving our communication and service moving forward. Best regards, BurnBox Team



