BurlingtonReviews of burlington.com

I always find brands for such a great price. Mostly they are 50% cheaper than the original price. I am giving 4 stars, because many times the line to the cashier takes too long.

I have always really loved Burlington but it's going to be hard for me to go back. I have recently been to two very understaffed stores in New York City. The lines are excessively long and I waited on line for an hour to pay for my items. This is ridiculous. I find it hard to believe that they aren't making enough money to hire staff. Please hire more staff so that I can shop conveniently! Thank you.

Appalling management policy over a pot of tea! I live in Worthing and have given a lot of business to the Burlington hotel over recent months. Overall, the staff are lovely and my friend and I enjoy our time but yesterday as usual I asked for a pot of peppermint tea…lovely and refreshing on a hot day. All good until I requested a refill of hot water for my tiny teapot that cost unbelievably…around £3.75 …for a tTIMY pot! it’s a basic right to have water in a hotel. Anyway I was disgusted at the resistance and rudeness of the duty manager that day… it’s obvious they’re trying to make as much money on drinks as possible… constantly asking people if they want anything else to drink… but they couldn’t give me a little bit of free hot water… absolutely petty and very disappointing. It spoilt the afternoon for my friend and and left me very stressed after a difficult week.

We bought a full Burlington downstairs WC from Victoria Plum and we had the worst experience ever with them! A part broke within the first few months of having the loo and Victoria Plum wouldn't even reply to our emails. When we eventually got a response and after weeks of back and forth, they tried to charge us £90 for this part. We got in touch with Burlington directly and within a day they replied and said due to our bad experience they would send us the part free of charge. Great customer service from them. I will definitely cut the middle man out and go directly to Burlington for future purchases.

Great store, but the changing rooms close at 6:00 pm!! That's crazy - makes it very hard for working people to try on clothes.

The most overpriced rubbish i have fitted Better quality in B and Q and there awful. Avoid at all costs. You have been warned !!! And the one of the worst customer services around. A plumber and bathroom fitter for over 20 yrs.

Everything arrived quickly, well packaged, exactly as ordered.

I have ordered many times on Burlington.com and was very satisfied. However, my most recent experience was horrible. I placed an order on 11/10/2019 totaling $80.00. When I finally received my package, enclosed was someone else's packing slip and items. I can totally understand that mistakes happen so I trusted the Burlington would take care of the issue. I called Customer Service on 11/18/2019 explained the situation. The representative explained that they would not be able to send a replacement but would have my money refunded and that I would see it in 3-5 business days in my account so that I can replace my order. They also issued me a return label to send the incorrect package back. I then called 3 days later 11.21.2019 to get a status of my refund and was told that it has not yet been processed because my original package could not be tracked? I asked to speak to a manger which was almost "leaving for the day" and was told by the representative that she would put in another request to see when they can process. At this point, I can no longer wait on hold 30 min to speak to a rep that cannot assist me and if I do not see a refund processed, I will dispute the charge and never order from the site again.