BurlingtonReviews of burlington.com

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What a disgusting attitude and horrible experience my Wife and I had with your employee Izabelle at the Chandler location. We wanted to return a $21.99 shirt that we had the receipt for. They said we needed the original receipt. This was yesterday, So, we went home and returned with receipt and tags today. When my Wife and I got up to the counter we also had a couple of hundred dollars in purchases. First, We had a pair of shoes for my Wife that we returned with NO TAG but we had the receipt. They accepted the return. Then we wanted to return a long sleeve shirt I purchased. We gave them not only the original receipt but the tags that they requested the following day. This time they would not allow the return because they said the tags were not attached! We then asked for a manager. This lady by the name of Isabelle came to the front register and we asked why you won't accept our return? IZABELLE disgustingly stated, "I don't have to give you a refund I can turn down anyone I want!' ARE YOU KIDDING ME!!! WE NOT ONLY HAD THE RECEIPT BUT I HAD THE TAGS FOR THE SHIRT!!!! SHE GOT EXTREMELY RUDE WITH MY WIFE AND I WHICH WAS UNCALLED FOR!!! There was nothing wrong with the shirt and had not been worn! It was also within the 30 day policy!!! Please help with my return!!! If I can't resolve I will make sure to take this viral to warn people of what happened to my wife and I! Your employee Izabelle should be fired for her disgusting attitude!!! There was no customer service! Izabelle, the rude lady shoved the merchandise back at my wife and said " I DON"T NEED TO ABIDE BY THE STORES POLICIES! I DO WHAT I WANT AND WHAT MY MANAGER TELLS ME TO DO AND I"M NOT GOING BY OUR POSTED POLICIES"! SAID IZABELLE! The conversation heated and escalated! My wife owned a retail store in San Diego California and she knows by law your employees are to follow your stores policies!! Izabelle and the manager (I didn't catch her name) of the store failed miserably! Please get back to us regarding this situation as I intend to escalate this to the regional or the district and corporate managers as well as take this to the media!

I’m just leaving the store 5 minutes ago and this is the nightmare experience to me and all of the people who are Asian ! They are the black ladies who are racism on us , they tell me directly to my face that they don’t want to checkout for me because I’m an Asian ! Every one has stay away from the Burlington shopping branch

Cashier worker (Leyla) had a NASTY attitude on 4/27/25 at 4:51pm. As I (customer) was leaving the register, worker Through a HUGE CANDLE at my head! None of the managers or workers came to assist with what happened. I have a big knot in the back of my head and severe headache. The whole Burlington staff was 0% helpful! Nobody helped, only attended to their worker. When A glass big candle was thrown and cracked at my head! STORE 1101 Brooklyn, NY

Set up an interview with this company.showed up to be told they weren’t doing interviews. Manager looked completely dumbfounded when I showed her the interview email. Gave me a lame excuse because I posted the proof on yelp. I wouldn’t recommend this chain to my worst enemy

The Manager Earl Bracey at store 864 was very unprofessional about a 2 items that was on clearance one of his employees mark the items down when I get to the register he said I can’t buy them I shop in Burlington on a regular and never had this happen he needs more training or go behind his employees one o was so embarrassed because he was making it like I mark them down or something will not ever return to this Burlington they lost a valuable customer

This store denied me for a job, that I have 17 years of experience. The pay is not worth working there.

They dont have enough cashiers. the line goes through multiple lines like Disneyland.....its ridiculous! I would rather shop at Ross or better Marshalls.