Hayley
Great customer service!
We bought a full Burlington downstairs WC from Victoria Plum and we had the worst experience ever with them! A part broke within the first few months of having the loo and Victoria Plum wouldn't even reply to our emails. When we eventually got a response and after weeks of back and forth, they tried to charge us £90 for this part. We got in touch with Burlington directly and within a day they replied and said due to our bad experience they would send us the part free of charge. Great customer service from them. I will definitely cut the middle man out and go directly to Burlington for future purchases.