BurgerkingReviews of burgerking.us

This is more of a review of the Customer Service experience than my order even though it was messed up. Customer Service was so bad, I submitted a refund request because of problems with my order and Guest Care responded within the hour asking for more information to which I gave them and I haven’t heard back I tried calling the Customer Guest Phone number but the automated voice keeps asking for the location of the restaurant which I gave then it will look in the wrong place until finally it got the right address. It then repeated itself again repeatedly until it hung up on me. I decided to try the phone line again the automated guest line has finally put me in touch with an actual person who informed me that the status of the request wasn’t updated by “Jordan” the person who responded to my request initially asking for the information below. The second person fulfilled my request after I gave the case number.

The Uber eats driver was great but burger king didn't make my order MY WAY! I specifically asked for barbecue sauce, no mustard, no mayo, no onions. I got no barbecue sauce and everything else. My order was simple. I'll stick to bringing my lunch to work. My first time ordering from burger king through Uber eats and my last! I couldn't take the survey because it's showing my order in process🤷🏾‍♀️🤦🏾‍♀️

Ordered Breakfast and everything was lukewarm and the croissant with sausage Edd cheese looked like it was thrown together by a 6 year old.

I love burger king sandwichs But I've notice that depending on location like palm springs the haitian working at the facilities do not PUT the ingredients like tomatoes,pickles etc and when you ask for condiments its like with a face so its like Burger king doesn't supply them with enough But when I walk in to the congress ave in FL 33461 and didn't have a problem giving their Haitian customers and also speaking and laughing when they needed something to me is Disrespectful want to learn their language to respond back also when you ask for more tomatoes and pickles they give the bottom and the skimmish thin tomatoes and pickles not GOOD please fix this TY

Ordered the $5 Duo meal and thought I was getting a burger and chicken fries and then ordered a soda which I thought came with it. Apparently it did not so instead of telling me the soda was extra, the agent took off the chicken fries and gave me this huge soda that I would not have gotten if it did not come with it. To make matters worse, when I got just my burger and soda I did not want and no chicken fries, I asked where the chicken fries were. He said it came with two things and and I got the soda and burger. This was not made clear to me.... but OK maybe my mistake but when I told him it was not clear, his answer was "read the menu" No apology, I am sorry it was unclear, no empathy, just Read the menu! Poor customer service and poor communication which is the reason why I RARELY go there even though I work in the area! Totally disgusted how far this business has fallen!!

Received my meal - Feels like straight out of refrigerator and upon complain, the rude employee declined to hear me out. Never going to use Burger king ever again.

Asked for well done fries,ended up getting warm half soggy fries,asked for no cheese and get home and unwrap a plain burger,meat and bun! This is half the time I go there,just never said anything about it before!11&hoover, Warren Michigan.

I threw up from a cheeseburger once and the fries don't taste like anything