BurgerkingReviews of burgerking.us

I ordered on the app. They put ROTTEN lettuce on my whopper Jr that I paid $2 extra for cheese, xtra mayo, ketchup, and pickles. Paid $12.95. I went back into the store and returned the rotten food. I was told I would have to go on the app to get my refund. That was yesterday. I STILL have not received my refund. Now if it was the other way around. I would have been charged with theft. I will NEVER go to another Burger King.

I ordered a chicken sandwich freshly cooked and the fries as well. 2 min later I got my food, they did not cook the food fresh like I asked because it takes 4:30-4:45 to cook a fresh chicken patty and 3:15 for fries. You see what they did not do, I then took the food back and told them it was not made fresh and they said they would fix it. I timed them, Less the. 4 min later the cashier brought it back. What they did this time was grab an already cooked Pattie and dropped it back into the fryer to bring the heat back up. What that does is dry the meat up and it gets chewy. This place is horrible is the food area, the cashiers were good. I know this because I was a GM for Burger King for several years so I know how the food should be. Oh and the oil has not been cleaned for a few days now because the patty is dark brown not golden or light brown. Last I was not given a recipe for my order to. My order was chicken classic medium and 2 6pc kids meals.

I ordered a Whopper meal through the drive-through located at 24914 FM 1093 Richmond, Tx 77406. I began eating my food within 5 minutes of leaving the restaurant. My food was barely luke warm. Some areas of it teetered on being cool. And this was with my burger and especially my onion rings. I just threw it away for fear of being sick. I reported this to Burger King corporate office. I had to leave my contact info, and it could take up to 2 days before someone addresses this. Horrible customer service aside, someone could really get sick here, and they seem to care less. Think twice before buying into this “big change” from Burger King. It seems like the typical Burger King of the past. *Update* It took Burger King almost a week to reply. I am pasting our conversation via email. Tge conversation moves from last to first: I was only trying out the supposedly new Burger King, but it’s still the same. Maybe it’s my bad for even expecting a difference, but it won’t happen again. I never once asked for my money back. And you never addressed with me why my food was cold. So no,you may get your $5. I won’t be back. Sent from the all new AOL app for iOS On Monday, October 12, 2026, 6:49 PM, Burger King ##- Please type your reply above this line -## Your request (27696757) has been updated. To add additional comments, reply to this email. Daniel EN (Burger King) Oct 12, 2026, 7:49 PM EDT Hi Rodney, Thank you for reaching out to the Burger King Guest Care Team. I am sorry to hear about your recent experience and appreciate you taking the time to share it with us. Your feedback has been shared with the restaurant’s management team so it can be reviewed at the store level. We value hearing from our guests, as it helps us continue to improve. While we are unable to process refunds for in restaurant purchases through our system, we would like to help make this right. We can offer you a digital coupon in the amount of $5 to use on your next visit to a participating Burger King restaurant. To receive your coupon, you will just need to create a Burger King account if you do not already have one. You can do this through the BK app or at bk.com by selecting "Sign Up" and following the prompts. Once your account is set up, please let us know, and we will take care of the rest. We appreciate the opportunity to make this right and look forward to hearing from you. You Rule! Best, Daniel Rodney Hagler Oct 12, 2026, 6:47 PM EDT This is the only receipt I got. Inline image Sent from the all new AOL app for iOS On Monday, October 12, 2026, 4:47 PM, Burger King wrote: Daniel EN (Burger King) Oct 12, 2026, 5:47 PM EDT Hi Rodney, Thanks for reaching out to BK Guest Care. I’m really glad you connected with us, and I’m happy to help take a closer look at this. To get you the best support as quickly as possible, could you send over a photo of your receipt? If you can, please make sure the date and restaurant address are visible. That will help us find your order and dig into the details right away. As soon as we have that, we’ll jump right in. Looking forward to hearing back from you! Best, Daniel BK Guest Care Rodney Hagler Oct 8, 2026, 2:57 PM EDT Issue: (Temperature) Order Details: 10/08/2026 01:31 PM Comments: No Items: burger_whopper_sandwich, sides_onion_rings This email is a service from Burger King. Delivered by Zendesk

we tried the improved chicken nuggets and they were awful, the dipping sauces weren't very good either. we bought 2 10 piece nuggets and only got 3 sauces and had to pay 27 cents extra for each one. i am going back to mcdonalds, i will not waste my money here again, the order was quick but not hot.

Went to Burger King in Greeneville store #4713 place was dirty (tables, floor bathroom) a mess , service inside was awful, and the food was not like it normally is. My husband nor I could eat our food . Needs a lot of improvement.

Paper thin patties. $10 for, if you want to call it bread and lettuce. You could probably see through it if you held it up. I used to love burger king. Wtf happened to the "burger" part of the king? You guys suck. Horrible. 1-10? 0. Thats a review. Trash.

My recent visit to a Burger King restaurant in Longview Washington was the worst visit at any fast food restaurant I’ve ever experienced in my life. The entire staff ignored all customers. People were waiting for over 20 minutes for their orders. The food was horrible, overcooked, and cold when I finally received it.

OMG..... The BK Big Fish is NOTHING but a name. Although I love a good fresh Whopper hot off the broiler, I've been trying to get away from red meat. I decided to go to seafood only and ordered a fish sandwich. Biggest mistake. That thing is less than 1/4 inch thick and as small as a Krystal sandwich. PLEASE go back to the Whaler! (Telling my age) I won't be going back for anything until a change is made. That thing didn't even have lettuce on it! 😡