BurgerkingReviews of burgerking.us

I ordered on the app. They put ROTTEN lettuce on my whopper Jr that I paid $2 extra for cheese, xtra mayo, ketchup, and pickles. Paid $12.95. I went back into the store and returned the rotten food. I was told I would have to go on the app to get my refund. That was yesterday. I STILL have not received my refund. Now if it was the other way around. I would have been charged with theft. I will NEVER go to another Burger King.

I ordered a chicken sandwich freshly cooked and the fries as well. 2 min later I got my food, they did not cook the food fresh like I asked because it takes 4:30-4:45 to cook a fresh chicken patty and 3:15 for fries. You see what they did not do, I then took the food back and told them it was not made fresh and they said they would fix it. I timed them, Less the. 4 min later the cashier brought it back. What they did this time was grab an already cooked Pattie and dropped it back into the fryer to bring the heat back up. What that does is dry the meat up and it gets chewy. This place is horrible is the food area, the cashiers were good. I know this because I was a GM for Burger King for several years so I know how the food should be. Oh and the oil has not been cleaned for a few days now because the patty is dark brown not golden or light brown. Last I was not given a recipe for my order to. My order was chicken classic medium and 2 6pc kids meals.

I ordered a Whopper meal through the drive-through located at 24914 FM 1093 Richmond, Tx 77406. I began eating my food within 5 minutes of leaving the restaurant. My food was barely luke warm. Some areas of it teetered on being cool. And this was with my burger and especially my onion rings. I just threw it away for fear of being sick. I reported this to Burger King corporate office. I had to leave my contact info, and it could take up to 2 days before someone addresses this. Horrible customer service aside, someone could really get sick here, and they seem to care less. Think twice before buying into this “big change” from Burger King. It seems like the typical Burger King of the past. *Update* It took Burger King almost a week to reply. I am pasting our conversation via email. Tge conversation moves from last to first: I was only trying out the supposedly new Burger King, but it’s still the same. Maybe it’s my bad for even expecting a difference, but it won’t happen again. I never once asked for my money back. And you never addressed with me why my food was cold. So no,you may get your $5. I won’t be back. Sent from the all new AOL app for iOS On Monday, October 12, 2026, 6:49 PM, Burger King ##- Please type your reply above this line -## Your request (27696757) has been updated. To add additional comments, reply to this email. Daniel EN (Burger King) Oct 12, 2026, 7:49 PM EDT Hi Rodney, Thank you for reaching out to the Burger King Guest Care Team. I am sorry to hear about your recent experience and appreciate you taking the time to share it with us. Your feedback has been shared with the restaurant’s management team so it can be reviewed at the store level. We value hearing from our guests, as it helps us continue to improve. While we are unable to process refunds for in restaurant purchases through our system, we would like to help make this right. We can offer you a digital coupon in the amount of $5 to use on your next visit to a participating Burger King restaurant. To receive your coupon, you will just need to create a Burger King account if you do not already have one. You can do this through the BK app or at bk.com by selecting "Sign Up" and following the prompts. Once your account is set up, please let us know, and we will take care of the rest. We appreciate the opportunity to make this right and look forward to hearing from you. You Rule! Best, Daniel Rodney Hagler Oct 12, 2026, 6:47 PM EDT This is the only receipt I got. Inline image Sent from the all new AOL app for iOS On Monday, October 12, 2026, 4:47 PM, Burger King wrote: Daniel EN (Burger King) Oct 12, 2026, 5:47 PM EDT Hi Rodney, Thanks for reaching out to BK Guest Care. I’m really glad you connected with us, and I’m happy to help take a closer look at this. To get you the best support as quickly as possible, could you send over a photo of your receipt? If you can, please make sure the date and restaurant address are visible. That will help us find your order and dig into the details right away. As soon as we have that, we’ll jump right in. Looking forward to hearing back from you! Best, Daniel BK Guest Care Rodney Hagler Oct 8, 2026, 2:57 PM EDT Issue: (Temperature) Order Details: 10/08/2026 01:31 PM Comments: No Items: burger_whopper_sandwich, sides_onion_rings This email is a service from Burger King. Delivered by Zendesk

Burger king is a good place to get your food, they have a good service and they always cheer me up. Burger King is always here for you when you just got rejected or something bad happened in your day. I love Burger king, I come here with my friends all the time and its very very funnnn!!! Me and Burger King forever, we are locked in. Also i love their chicken nuggets.

This is more of a review of the Customer Service experience than my order even though it was messed up. Customer Service was so bad, I submitted a refund request because of problems with my order and Guest Care responded within the hour asking for more information to which I gave them and I haven’t heard back I tried calling the Customer Guest Phone number but the automated voice keeps asking for the location of the restaurant which I gave then it will look in the wrong place until finally it got the right address. It then repeated itself again repeatedly until it hung up on me. I decided to try the phone line again the automated guest line has finally put me in touch with an actual person who informed me that the status of the request wasn’t updated by “Jordan” the person who responded to my request initially asking for the information below. The second person fulfilled my request after I gave the case number.

Although there was a strange wait initially, it was worth it. I have not been to a BK in over 10 years but this was excellent! I will be back. I live in FL but am visiting PA. Wonderful experience.

The Uber eats driver was great but burger king didn't make my order MY WAY! I specifically asked for barbecue sauce, no mustard, no mayo, no onions. I got no barbecue sauce and everything else. My order was simple. I'll stick to bringing my lunch to work. My first time ordering from burger king through Uber eats and my last! I couldn't take the survey because it's showing my order in process🤷🏾‍♀️🤦🏾‍♀️

Thank you, Burger King. Tried the new nuggets, and you hit a home run. Best nuggets my wife and I have ever had. I actually laughed because of them. The day after we had them, my wife went to do errands, and guess what she also came back with: BK NUGGETS.