BurgerkingReviews of burgerking.us

I used to be a loyal customer many years ago. I have been in several of their restaurants and have seen their slow decline. Pitiful employees and poor managers most of all. Their restaurants were filthy and the food was just thrown together very sloppily with wilted ingredients. Unless you replace most managers with ones that care and employees that are proud of what they are doing and value their customers above all it doesn't matter how much they change the menu they will disappear in the wind. Most fast food places have the same exact problems but Burger King is surely leading the pack.

Placed our at the Washington Pennsylvania location 20 minutes before we got it 15 minutes into it she told the staff that she didn't have our order. A friend of mine comes in with his grandchildren he goes up to the window to place an order they're not taking orders they're too backed up now come on what fast food restaurant operates like this terrible terrible quality food was terrible total chaos behind the counter I don't know if anybody's actually running this place or if they're just running it theirself but they're running it into the ground whoever it is

BK apparently does not care about customer complaints. On April 8th, I placed a take out order inside the Burger King in Concord, NC (Store #5803). It was no more busier than usual and I observed customers who ordered after me, receive their order, I waited 45 minutes because my wife really wanted BK but enough was enough and I requested a refund. The manager came from out back, seeming more happy to give me my money back than to see why it took that long. I went home and went to the website on the receipt and left a complaint, requesting contact. No response from them. I wanted 5 days then went to their website address and complained there. No response. I then went to their Facebook page and complained on the Message link. Still ignored so I am calling it quits to patronizing Burger King!

If I could give a negative rating, I would. First, it’s important to note that we do not eat pork or beef. Today, April 30, 2026, we ordered two crispy chicken sandwiches and eight jalapeño cheddar bites via DoorDash. After the second bite of the jalapeño bite, something felt off. We opened one up and found meat inside—likely pork. We immediately called the restaurant, and the store manager, without any apology, said the jalapeño cheddar bites were discontinued and they had replaced them with bacon bites. There was no note on the packaging, no communication at all. Instead, she rudely claimed she informed the Dasher, but since the Dasher only spoke Spanish, they sent it anyway. We’re honestly still in shock.

Already pissed off that Burger King continues to offer PayPal as a payment option, but it never works, but making an offer that shows as valid in its app's shopping cart only to have it withdrawn before payment is totally unacceptable! Not returning soon.

Their food is awful, not even edible ...I drove through abd got a chicken sandwich...horrible...4 bites, threw it out the window. Most people already know their food sucks worse everyday year but their mobile ap is ridiculous! Completely useless...gives me order total, doesnt show anything about how im being charged. I have no idea what method was charged because the lazy incompetent people barely put an ap together that works! It doesnt even give u order #...I had to just tell employee, just ordered here isms name....how is that dump still in business...just uninstalled their ap! Never using that plays again...how do you screw up a sandwich??!!!

When I complained about having to wait 20 mins for a single burger the mgr Tynesha Spence, refused to make my burger, would not refund my money, lied about how to cancel the order and finally CALLED THE POLICE because I refused to leave without the food I HAD PAID FOR! It was my mistake to ONCE again patronize this restaurant that is ALWAYS VERY SLOW!! So instead of just making my burger, or refunding my money, she reveals how BK mgrs. treat their customers! Granted she was under staffed but antagonism towards customers is misdirected.

went to 8133 southern blvd. royal palm beach. florida. bad customer service. asking money for ketchop yelling screaming like uncivilized person specially female employee. there is no manager to supervise them. shame!!!! never go to this place agaain.