BULQ.comReviews of bulq.com

I have ordered from BULQ several times. It was good enough to do it again, but not so great that I was "hooked". After my most recent experience, I am done with BULQ. Here's the story... I like Sun Bum sunscreen and I saw that there were a couple of bottles in a box of brand new items offered on BULQ. The lot was listed with an original retail value of $1324. I looked at the full manifest. It included about a dozen listed items (including the sunscreen) and about 120 items that the manifest listed as having an original retail value of $9.99 each. I thought "wow", I can get some sunscreen and $1200 worth of random stuff for less than $200. Great! The box arrived, it turned out that the vast majority of the "$9.99" items were $1 items (mostly plastic Easter eggs and trinkets). They literally had "$1" printed onto the packaging. My $1200 "original retail" surprise was more like $150 of "original retail" surprise. I basically payed full retail for Easter clearance items, a whole box of them. What upsets me is this. The items were literally marked "$1". Someone at BULQ (or Target) decided to put on the manifest that these items were $9.99 items. They then used those prices to calculate the value of the lot that they then advertised for sale (a $1324 original retail value!). When I complained, the response was basically "buyer beware". They heavily promote their "manifest guarantee", but it only really applies to the number of items, not the prices. In the past I have overlooked problems with my orders (for instance, when they include only the empty box for an item listed on the manifest. I know when items are customer returns there is no guarantee on condition or including all of the parts, but, come on, just the empty box? Someone should know better). In this particular case I feel outright lied to, which is unacceptable. I'm done with BULQ. The silver lining is that I got my sun screen and my wife got to laugh at me and my box of junk from BULQ. I felt like a sucker because I was one. BULQ told me there was nothing they could do to help, so I'm left wasting more of my time writing this negative review. When I got the box of crap, I thought "this isn't a problem, I was mislead, BULQ will make this right". Boy was I wrong! Thanks BULQ. Post Script... BULQ confirms their stance of "buyer beware" with the contact noted below. Perhaps they should not assign a value to these items if they are truly "unknown", but they do. Their current stance is basically "don't trust the values we use in our advertising". Nice...

I ordered from BULQ before and I have always bought cases of items from them. I would receive the order very quickly and the items were great. I have had no issues in the past and I was enjoying my experience with BULQ. Since I have had no issues with BULQ, I decided to purchase my first pallet. I have never bought a pallet before from this company or anywhere else. It was a big decision for me financially. It came to be a total of $857.00 for me after fees and shipping. I was very excited for it to come, as I have never purchased a pallet before in my lifetime. Once it arrived, I discovered that I had several missing items in this pallet. Before I purchased this pallet, I looked at all the items that were supposed to arrive. After finding out that there were missing items, I contacted BULQ customer service right away. I called the phone number and was told to fill out an Email that was sent to me. They even told me they would take care of this problem. I looked in the Manifest, and wrote down everything that was missing. I sent an email writing everything that was missing. What I am upset about is that customer service gave me a $70.00 refund from all these missing items. The big problem is that a lot of these items that were missing were big priced items. The highest priced item in the pallet was a Lego item that was selling for $200.00 alone. I did not receive this item, and I am very upset. Some other items that were of high value that I did not receive is a box of Pampers diapers that is worth $40.00 and a Hexbug Robot Battlebots Arena that is worth $74.99. As you can see, these were not small priced items. This is the reason why I bought this pallet. Now I am out big time because of a small refund for several high priced ticket items that I did not receive. This is just 3 items I named, I just can't believe I had 16 missing. Because these items are missing, I will not be able to even make my money back from this pallet. I just think this is wrong. When something is shown in the Manifest and the title of what you are selling, the customer should receive it. I even asked if I could have replacement items or other items sent to me because of this bad experience. I was willing to work this problem out with customer service. This experience has really discouraged me from buying another pallet from BULQ.

The two case boxes I received were in very good condition and with minimal damage. I will definitely purchase more!! Thanks so much!!

Was a bit disappointed. But, will try one more time and hopefully it will turn out better

Totally exaggerated Original retail price. You would be lucky to get back half of what you paid for it back. Absolute junk most went right into the trash. Would not buy anything from them again !!!

Was disappointed, I received a lot of junk, I could not resale and a lot of damage items I had to throw away, a few I could resale after fixing the package, or listing as some pieces missing, the last box I bought, was Ok, this one was not.

Awesome service. Extremely fast shipping. As described.

My second purchase was not very successful. There were many opened packages with items missing and could not be sold. I definitely took a loss on this order. Would not purchase this type of box ever again.