Sergey S.
Be very cautious — paid nearly $6,000 and got nothing in return
I was charged nearly $6,000 over two months, but the company delivered almost nothing of value. I asked them via email to pause all work, yet they kept charging me — because it’s a subscription-based service, like a newspaper. There was no functioning website, no advertising, no visible results — but the billing system worked flawlessly. I even hired a third-party agency to audit what they had done so far. The results were shocking: • 53.26% of the content was copied from other websites • 75.4% of the text was AI/GPT-generated • Basic SEO elements were misused (Title tags, H1 headers, Descriptions, etc.) It looked like a student project, not professional work. When I brought up my concerns, they remained polite. However, Chris told me that even if I cancel, they will continue charging $1,799/month due to the contract — and if I don’t pay, they will send me to collections. This feels less like a service agreement and more like a trap. The contract seems focused on securing ongoing payments rather than delivering actual results. So please, be very careful with this company — or any company that locks you into a subscription without real accountability. Real professionals deliver results first, then get paid. These guys behave more like scammers than a legitimate agency.
Response from BuiltrightdigitalDec 22, 2025
Hi Sergey, We take client satisfaction seriously, but we must correct the record regarding the work performed and the timeline of your project. You claimed we delivered "nothing of value" and had "no functioning website," but our records and your own emails contradict this: Website Delivery & Approval: We sent you the website mockup for approval on June 5th. On June 10th, you explicitly approved it via email, stating: "Website is looking great to me". The website went live on June 24th. Delays: Any delay in launch was due to waiting for you to grant us domain access. We requested this on May 19th and May 20th , but you did not provide the necessary GoDaddy access until June 17th, at which point you apologized for the delay via email. SEO & Content: Regarding your claim of "student project" work, we sent you an audit from Ahrefs (an industry-standard tool) on June 25th showing your site had a 100% health score which contradicts your claims of "misused" SEO elements or duplicate content, which would have been flagged immediately. You had previously reviewed and approved the content before we went live. We categorically deny your claim that 53% of the content was "copied." Advertising: Your Google Ads campaigns were set up by June 11th. However, your Local Services Ads (LSA) were pending because you had not completed the required Google background check or provided proof of insurance, which we requested on June 25th. We cannot bypass Google’s safety requirements for you. Technical Support: You mentioned issues with your email. Your email is hosted on a specific Russian server (mail.ru). Despite the complexity of using a unfamiliar tool, our team successfully migrated your DNS settings, and on June 26th, you confirmed via email: "It's working now. Thank you!". Regarding the contract, you signed a standard agreement on May 17th which outlines the terms of service. We continued to send you monthly performance reports in July and August. Enforcing a signed agreement for work that was completed, approved, and delivered is not a "trap," but standard business practice. We have delivered the website you approved, set up your ads, and resolved your website migration. We are open to an amicable resolution, but we will not accept false narratives about the work we have done.