Carlos M.
Horrible Experience
I am beyond frustrated with my experience with this company. We hired them for SEO services and paid approximately $1,200 per month for the last three months. Instead of receiving meaningful SEO work, the majority of that time was spent dealing with website issues that were introduced after their team made changes to our site. Let that sink in: we hired an SEO company to improve our online presence, and instead they repeatedly broke parts of our website and then spent months attempting to fix the problems they created. During onboarding, I completed their intake form and clearly identified the cities and priorities that were important to our business. Despite that, they created pages for cities that were not on my list while overlooking some of the locations I specifically requested. The website issues were constant. Mobile display problems, white space issues, misspellings of our company name, form-related problems, and other errors continued to appear after edits were made. Every time I was told something would be fixed "tomorrow" or "within a day or two," it often turned into weeks of waiting and repeated follow-ups. What makes this even more frustrating is that for the last three months, it felt like virtually all of the work being done was focused on correcting issues that their own team introduced. I did not hire a company and pay thousands of dollars so they could spend months fixing their own mistakes. Communication was also extremely disappointing. Getting updates or responses often required repeated follow-ups. Issues dragged on far longer than promised, and meaningful progress seemed to happen only after I escalated concerns or discussed canceling services. To make matters worse, after I provided notice to cancel and received confirmation that no further invoices would be issued, I was later contacted regarding an invoice that was being presented as past due. When I attempted to reach out for clarification, getting a response became another challenge. I have extensive documentation of these issues, including emails and communications. Based on my experience, I cannot recommend this company. We hired them to improve our SEO and grow our business. Instead, we spent months dealing with website problems, delays, broken promises, and constant follow-up on issues that should never have existed in the first place.
Response from BuiltrightdigitalAug 25, 2026
We take all client feedback seriously, but to ensure prospective clients reading this have an accurate picture, we must clarify several key facts regarding your three-month account history with us. SEO Timeline & Expectations During onboarding, we clearly established that effective SEO is a long-term strategy requiring at least 6+ months to build authority and generate meaningful lead volume increases. Ending services after just 90 days does not allow sufficient time for any search campaign to mature or yield target results. Website & Content Issues The formatting errors, misspellings, and site issues you referenced were pre-existing issues and copy left behind by your previous freelancer. When our team took over your site, we uncovered these legacy errors and spent considerable effort cleaning up someone else's work to build a functional foundation for your campaign. Communication & Billing Facts Documented Updates: We maintained frequent, transparent communication throughout your campaign. Our records show numerous written replies from you expressing satisfaction with our updates and progress during the engagement. Accurate Invoicing: Every invoice issued was for contracted work fully performed. No invalid or unearned charges were ever applied to your account. We have documentation of all written communications, site audits, intake forms, and completed tasks. While we regret that our business relationship ended under these circumstances, we stand behind the integrity of our team and our work. We wish your business success moving forward.