BuildZoomReviews of buildzoom.com

Response from BuildZoomSep 9, 2024

Hi! We were able to get this resolved over email yesterday and the listings fro the retired family construction business have been removed from our platform. We are glad we were able to get this resolved same day for you! If you need anything else, please don't hesitate to reach back out to us!

Response from BuildZoomSep 5, 2024

Hi Justin, thank you for your feedback. We built our platform to maintain a transparent contractor database where anyone can leave reviews. We noticed you’ve responded to the review in question, which is the right approach. To clarify, contractors are not required to pay to maintain a profile or manage reviews, and at no point have you been asked to pay for our services. We do not charge for posting or removing reviews. We are sorry to hear that you disagree with the review left by the property owner, however, it’s not BuildZoom’s judgement to understand what did or did not happen from a project back in 2014.

Response from BuildZoomAug 23, 2024

Dear Bellamy, Thank you for sharing your feedback. We sincerely apologize that your experience with BuildZoom did not meet your expectations. The Architect Bid Comparison meeting took place on December 21st, 2023, with Zach in attendance. We apologize for any confusion but want to confirm that the proposal comparison was conducted. Additionally, the design review call happened on April 4th, 2024. Regarding your concern about the invoicing stages, please note that you were not charged for any stages that we did not complete with BuildZoom present. BuildZoom has successfully managed many phased projects over the years, and we strive to ensure client satisfaction in every case. In your situation, since we did not complete the remaining stages, you were not billed for those invoices. The communication log that is available to you in your portal thoroughly reflects consistent communication from November 2023 to August 2024. We are genuinely sorry that your experience with us fell short of your expectations. We value your feedback and will use it to improve our services!

Response from BuildZoomAug 6, 2024

HI EVM! Thank you for sharing your feedback. We're sorry to hear about your experience and want to address your concerns. With your email on this review, I could not find an account for you. If you are looking for the company Zoom, the video conferencing platform, we are not associated with them in any way and are unable to help with your account there. Please email us at [email protected] so we can gather more details about which account you are referring to, and we will assist you promptly. Best regards, The BuildZoom Team

Response from BuildZoomJul 22, 2024

Hi Nicole, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and frustration you encountered. It is disappointing to hear about the issues with the appointments and the lack of communication. We aim to provide a smooth and reliable service, and it’s clear we fell short in your case. Your feedback is valuable to us, and we are taking immediate steps to address these concerns to prevent them from happening in the future. If you're open to it, we would like to make things right. Please reach out to us directly at [email protected] and we will do our best to resolve the situation to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our services.

Response from BuildZoomJul 12, 2024

Hi Roy, We're sorry to hear that you were dissatisfied with a contractor's quote. Contractor quotes can vary depending on job type, distance to the job, materials used, etc. It looks like we reached out to 11 contractors for your job. With BuildZoom Premium, we can source, compare, and analyze bids to assist you in getting to a price that fits your budget. We would be happy to resource contractors for you if you wish. If so, please feel free to reach out to [email protected] and we can go from there.

Response from BuildZoomJul 26, 2024

Hey! BuildZoom is a valuable resource that connects homeowners with reputable contractors, providing detailed information on their track records. If you're interested, we’d be happy to assist you in getting started with BuildZoom or answer any questions you may have about its benefits. Please feel free to check out our website for more details! We’re here to help!