BuildZoomReviews of buildzoom.com

Response from BuildZoomJan 15, 2025

Thank you for sharing your concerns. We truly value your feedback and are committed to resolving any issues you’ve experienced. Our Contractor Specialist Manager had the opportunity to speak with you on the phone for 90 minutes to address your concerns, and we were able to look into and resolve some of the challenges you raised. We understand how important it is to have transparency and control over your account, and we regret any frustration this situation has caused. If there are any remaining issues or additional concerns, we encourage you to reach out to us directly so we can assist further. Our goal is to ensure that your experience with BuildZoom is as smooth and beneficial as possible. We appreciate your patience as we work to improve and address any gaps.

Response from BuildZoomNov 15, 2024

Hi Fernando! We're sorry to see that you had a poor experience after you hired a contractor, our goal is always for property owners's to find reliable contractors. Our property owners are in full discretion of who to hire on their project. When someone reaches out for help, we reach out to the contractors because there are always two sides to every story, and contractors are our customers too. If we find a contractor is acting in bad faith, they are removed from our network. Our team and myself have been responsive in assisting you in navigating post-hire support during this time. Since we're not a regulatory agency, it's very difficult for us to do anything beyond giving property owners resources and guidance on what they can do on their own (such as filing claims with state recovery funds if they are available, contact info for their state attorney general, how to file a complaint with the state licensing board etc.) However, we're not able to look over any legal documents, such as a Client Termination Clause, and the support we can give is recommending people reach out to a legal professional to review those. We provided you with a list of options and recommendations for how to move forward. Best, Vicky

Response from BuildZoomNov 18, 2024

Hi Lisa! I just sent you an email to help you make these updated changes to your husband's contractor listing. When you have a moment, will you please reply to that email so we can make the changes? Thanks!

Response from BuildZoomNov 15, 2024

I'm sorry if it feels that way—your concerns are important to us, and I’d like to understand better how we can help. Could you share more about your experience or specific issues? We’re here to make things right - email [email protected]

Response from BuildZoomNov 15, 2024

I’m sorry to hear that your review for Jameson Plumbing hasn’t been posted yet! Sometimes reviews take a bit of time to process as we ensure everything meets our guidelines.

Response from BuildZoomOct 24, 2024

Thank you for sharing your experience, Sergey. We're truly sorry to hear about the issues you faced with E Squared Development and understand your frustration. At BuildZoom, we carefully evaluate contractors based on multiple factors to ensure they are a good fit for clients. The contractors found on BuildZoom are not employed by BuildZoom, nor does BuildZoom have its own network. We evaluate contractors based on a lot of different criteria to determine if the contractor is the best fit for your project and how reliable they are. Things such as (but not limited to) the number of permits they’ve filed in their lifetime (and in the last 12 months), the number of jobs they’ve completed, the types of jobs they completed, the reviews they receive on different review platforms, the number of years they’ve been in business, their bid-to-hire rate, their licenses, and how responsive & engaged they are with both their clients and BuildZoom. All of these factors, and more, go into their BuildZoom score that ranks them among other contractors in their local area. While contractors listed on BuildZoom are independent and not directly employed by us, we take contractor accountability very seriously. When concerns are raised, as in your case, we investigate thoroughly. In response to your claims of BuildZoom not responding, on March 19th, a few days after your initial contact with us, we responded to you with a set of regulatory interventions you could take against the contractor. We do not tolerate this type of contractor behavior on our site, and when we find out that they have been acting in bad faith, we block them from receiving additional leads, which we have done with E Squared. We regret that this situation unfolded and that our response may not have met your expectations at the time. We are again sorry to hear this has happened, and please reach out to us again if you require any assistance with completing the list of regulatory items we sent to you.

Response from BuildZoomOct 8, 2024

We appreciate the feedback you’ve provided, and we are sorry to see that, despite our efforts you are dissatisfied with the services. You were assigned both a project manager and an associate project manager throughout. In a client’s BuildZoom profile, we transparently showcase all logs of work that our team completes on their behalf. We do this in an effort to be transparent about the degree of work and effort our team puts into each project. All work performed by our team was logged in your BuildZoom account. We apologize for any confusion caused by team changes. Our project managers work as a unit, ensuring continuous support, but we understand how transitions can be frustrating. As the project did not reach the contractor bid management phase, no competitive pricing analysis or invoices were issued. Based on our internal investigation, you received all the services that were committed to you. However, as we said previously, we regret to see that you’re dissatisfied with the services. We have been in touch with you internally and externally regarding your concerns and options for a path forward. We wish you the best of luck on your project!

Response from BuildZoomOct 8, 2024

Thank you for taking the time to share your feedback. We’re glad to hear you found a great contractor through BuildZoom, but we sincerely regret that the overall experience wasn’t up to your expectations. We'll make sure to escalate this feedback to our engineering team to improve these aspects. Your input is valuable, and we're committed to enhancing our platform for all users. Please don’t hesitate to reach out if you need further assistance.